Customer support specialist

Your mission: Respond to user requests, solve problems, and make sure our users feel supported and informed.

Providing responsive, helpful support is essential to how we serve our users. We're looking for someone to join our support team—answering inquiries, troubleshooting issues, and ensuring problems are resolved clearly and efficiently. You'll play a key role in maintaining trust and satisfaction, helping users get the most out of our products.

This role is based in Berlin, with on-site presence required. Students and recent graduates are welcome to apply.

A few examples of your responsibilities

• Obsess over the satisfaction of our users by responding to requests in the most helpful and effective way possible.
• Identify frequent issues and opportunities, and share feedback with the relevant teams so we can continuously improve our products.
• Prepare FAQs and self-help materials, and develop automated support such as contact forms and auto-replies.

What we look for

• Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
• Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
• Proficiency in English. You read, write, and speak proficiently in English.

What we offer

• Incredibly talented, entrepreneurial teams. You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
• Competitive pay. Our pay packages are designed to attract and retain top professionals. This job has a competitive, top-of-industry salary. Pay grows rapidly as you accumulate experience and translate it into greater impact.

The selection process

If you pass our screening, we’ll invite you to an interview to get to know you better. Studies suggest that women tend not to apply for a job if their CV isn’t a perfect fit. Here, talent takes precedence over experience. So if you like the role and think you could be awesome at it in time, go ahead and apply.