Data Center Operations Technician III
Job Summary
Job Description
The Data Center Operations Technician is responsible for all IT infrastructure, including customer configurations, ensuring secure and operational customer server environments with 99.999% uptime. Key responsibilities include monitoring a ticketing system for customer support, performing basic operating system storage troubleshooting, hardware upgrades, and RAID configuration changes. The role also involves providing hardware support for servers running Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMWare ESX Server, and performing simple OS administration tasks like IP setup, OS installs, firmware updates, and troubleshooting. Additionally, the technician will handle installation or removal of fiber or copper cabling, Layer 1 network skills, network device installation (switches, firewalls, load-balancers), storage device installation (DAS and NAS arrays), and completing customer maintenance requests for hardware modification, OS installation, and cabling.
Must have:
- 2+ years in data center or equivalent tech background
- 2+ years experience with hardware repair/upgrades
- High School Diploma or equivalent
- Strong understanding of storage RAID
- Ability to lift 50 lbs.
Good to have:
- 2+ years in customer service
- Familiarity with building/repairing hardware
- Flexible schedule, 24x7x365 coverage
Perks:
- Information on benefits offered is available
6 skills required
Job Details
Job Summary: The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.
Work Location: Onsite-Richardson, TX
- Responsible for monitoring and prioritizing an internal ticketing system to provide customer support
- Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
- Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
- Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting
- Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling
- Installation of network device hardware including switches, firewalls, load-balancers and security appliances
- Installation of hardware on storage devices including DAS and NAS arrays
- Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required
- Minimum 2-years experience working in a data center environment or equivalent technology background
- Minimum 2-years experience or ability to show familiarity with building, repairing or upgrading hardware components required
- Minimum 2-years experience in a customer service-oriented position preferred
- High School Diploma or equivalent is required
- Strong understanding of storage RAID configurations and requirements
- Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends.
- Must be able to lift 50 lbs. overhead
Discover your inner Racker: Racker Life
Information on benefits offered is here.
#LI-MF1 #LI-Richardson, TX #LI-Dallas, TX
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