Delivery Excellence Manager

1 Month ago • 3-5 Years

Job Summary

Job Description

Glean is seeking a Delivery Excellence Manager (DEM) to lead successful implementations and long-term customer engagements, ensuring customers achieve real business outcomes through AI. The role involves orchestrating efficient technical deployments, providing proactive strategic guidance, and developing joint success plans. The DEM will collaborate with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D. Key responsibilities include serving as the primary lead on new customer deployments, owning the end-to-end delivery process from kickoff to renewal, and managing project timelines and budgets. The DEM will also create and execute success plans to drive adoption, deepen engagement, and deliver measurable business value, while monitoring progress, customer satisfaction, and proactively resolving risks.
Must have:
  • 3-5 years experience in SaaS technical deployment/management
  • Understand SDLC and methodologies (Agile, DevOps)
  • Familiarity with cloud platforms (AWS, GCP, Azure)
  • Strong analytical and problem-solving skills
  • Excellent project management and communication skills
  • Proven experience with enterprise clients
  • Experience with process documentation and continuous improvement
  • Solutions-oriented mindset
  • Capability to handle ambiguity and fast-paced environments
Perks:
  • Competitive compensation
  • Medical, Vision, and Dental coverage
  • Generous time-off policy
  • 401k plan support
  • Home office improvement stipend
  • Annual education and wellness stipends
  • Vibrant company culture and regular events
  • Healthy lunches provided daily

Job Details

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role:

Glean is looking for a Delivery Excellence Manager (DEM) who will lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful. You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building then delivering against joint success plans. DEMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support and R&D on scoped engagements.

You will:

  • Help our customers achieve real business outcomes through the use of AI
  • Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors 
  • Own the end-to-end delivery from kickoff to  go-live thru renewal, ensuring clarity on expectations for all stakeholders  timeline, andServices budget.
  • Create and execute on  joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
  • Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
  • Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
  • Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
  • Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
  • Guide and document improvements for onboarding processes, playbooks, and best practices.
  • Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

About you:

  • 3-5 years of experience in technical deployment, implementation management, or technical account management of SaaS products.
  • Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
  • Familiarity with cloud platforms (AWS, GCP, or Azure) and related services.
  • Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as  building consensus around outcomes and success measures.
  • Strong organizational, project management, and communication abilities.
  • Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles.
  • Experience with process documentation, playbooks, and continuous improvement initiatives.
  • Solutions-oriented mindset; trusted advisor with capability to own escalations.
  • Capable of handling ambiguity and thriving in a fast-paced environment.

Location: 

  • This role is remote in the US on the East Coast 

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Similar Jobs

Anavation - Junior Information System Security Officer (ISSO)

Anavation

Washington, District Of Columbia, United States (On-Site)
2 Months ago
PwC - Sustainability Manager (ESG) with German

PwC

Bucharest, Bucharest, Romania (On-Site)
10 Months ago
Aptive - Director Algorithm Platform Software

Aptive

Boston, Massachusetts, United States (On-Site)
1 Year ago
fuse games - Marketing Producer

fuse games

Guildford, England, United Kingdom (Hybrid)
4 Months ago
SSC Technologies - Director Business Development Hedge Funds

SSC Technologies

New York, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Marks, part of SGS & Co - Accounts Receivable Specialist

Marks, part of SGS & Co

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Adtran - EMS Data Analyst

Adtran

Shenzhen, Guangdong Province, China (On-Site)
1 Year ago
Glean - Enterprise Account Executive

Glean

Austin, Texas, United States (Remote)
1 Month ago
Nintendo - Manager, Retail Operations

Nintendo

San Francisco, California, United States (Hybrid)
1 Year ago
Haleon - Scientific Informer

Haleon

Milan, Lombardy, Italy (On-Site)
1 Year ago
Gigamon - Territory Account Manager

Gigamon

Birmingham, Alabama, United States (On-Site)
4 Months ago
NinjaVan - Brand Marketing Specialist (Social Media & Content)

NinjaVan

Makati City, Metro Manila, Philippines (On-Site)
9 Months ago
Mattel Inc - Customer Fulfilment Analyst (Temporary)

Mattel Inc

Amstelveen, North Holland, Netherlands (On-Site)
1 Month ago
UPF Industries  - Admin Assistant / Project Coordinator

UPF Industries

Jeffersonville, Indiana, United States (On-Site)
1 Year ago
sphere entertainment - Benefits Specialist

sphere entertainment

Las Vegas, Nevada, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Apple - Retail Facilities Manager

Apple

San Jose, California, United States (On-Site)
2 Months ago
Sandbox VR - Shift Lead (Key Holder)

Sandbox VR

Austin, Texas, United States (On-Site)
9 Months ago
Epoch Games - Lead 3D Game Artist

Epoch Games

North Carolina, United States (Remote)
6 Months ago
Tribe Gaming - Director of Sales

Tribe Gaming

Austin, Texas, United States (Hybrid)
11 Months ago
bytedance - Staff Research Scientist/Engineer, Recommendation Systems

bytedance

San Jose, California, United States (On-Site)
1 Week ago
NVIDIA - Senior Deep Learning Research Engineer, Advanced AI Systems

NVIDIA

Santa Clara, California, United States (On-Site)
4 Months ago
sound cloud - Project Manager - Paid Media and Creative Production

sound cloud

New York, United States (On-Site)
1 Month ago
CGS Carrers - Counsel

CGS Carrers

United States (Remote)
1 Year ago
Toast - Retail Account Executive

Toast

Santa Rosa, California, United States (On-Site)
1 Month ago
Shipt - Staff React Native Platform Engineer

Shipt

Birmingham, Alabama, United States (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Palo Alto, California, United States (Hybrid)

San Francisco, California, United States (Hybrid)

San Francisco, California, United States (Hybrid)

San Francisco, California, United States (Hybrid)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Palo Alto, California, United States (Hybrid)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Glean