Delivery Manager- Client relationship manager

1 Month ago • All levels

Account Management

Job Description

Client is looking for a delivery manager who can also play the client relationship role and represent them in front of business. This role focuses on maintaining strong relationships with clients by ensuring services are delivered effectively, involving project management, client satisfaction, and identifying opportunities for growth. Key responsibilities include building trusting client relationships, overseeing seamless service delivery, collaborating with internal teams and senior clients, addressing client challenges, and recognizing opportunities for business growth.

Must Have:

Maintain strong relationships with clients
Ensure services are delivered effectively
Project management
Client satisfaction
Identify opportunities for growth
Building and maintaining strong, trusting relationships with clients
Overseeing the seamless delivery of services
Assigning tasks, managing team quality, and meeting client needs
Collaborating with internal teams and senior clients
Ensuring smooth communication and successful project execution
Addressing client challenges and identifying solutions
Recognizing opportunities to upsell, cross-sell, or expand services
Coordinating with clients
Negotiating service terms
Ensuring customer success
Excellent verbal and written communication skills
Experience in Customer Relationship Management (CRM)
Strong organizational and time management skills
Ability to work effectively in a team-oriented environment

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Project description

Client is looking for a delivery manager who can also play the client relationship role and represent them in front of business.

Responsibilities

focus on maintaining strong relationships with clients by ensuring services are delivered effectively, often involving project management, client satisfaction, and identifying opportunities for growth.
Client Relationship Management: Building and maintaining strong, trusting relationships with clients to ensure their satisfaction with services.
Service Delivery: Overseeing the seamless delivery of services, which may include assigning tasks, managing team quality, and meeting client needs.
Stakeholder Management: Collaborating with internal teams and senior clients to ensure smooth communication and successful project execution.
Problem Solving: Addressing client challenges and identifying solutions to maintain high service standards.
Growth Identification: Recognizing opportunities to upsell, cross-sell, or expand services to foster client loyalty and business growth

Skills

Must have

Your day-to-day tasks will include coordinating with clients, negotiating service terms, and ensuring customer success. You must possess excellent verbal and written communication skills, along with experience in Customer Relationship Management (CRM). Strong organizational and time management skills are a must, as well as the ability to work effectively in a team-oriented environment.
Client Relationship Manager:
A broad role focused on the overall client experience.
Account Manager:
Manages client accounts and often focuses on revenue and growth within those accounts.
Customer Success Manager:
Works to ensure clients achieve their desired outcomes while using the product or service.
Delivery Client Partner:
A role focused on project delivery, client management, and solution consulting.
Client Service Delivery Lead:
Oversees the entire service delivery process, including people management and financial targets.