Deployment Strategist

6 Hours ago • 5 Years +

Job Summary

Job Description

Salesforce is seeking a Deployment Strategist to lead the successful adoption and strategic implementation of AI-powered Agentforce solutions for key customers. This leadership role focuses on solutioning, strategic oversight, and executive relationship management, acting as a trusted advisor to bridge customer needs with product innovation. The strategist will define and steer Agentic AI strategy, oversee complex deployments, and ensure responsible AI usage, while also influencing product development with field insights.
Must have:
  • Lead strategic design of AI-powered agents within Salesforce environments.
  • Provide comprehensive oversight for Agentforce solution deployment.
  • Build strong relationships with C-suite executives and key customer stakeholders.
  • Lead discussions on Agentic AI strategy and roadmapping for customers.
  • Drive adoption of foundational Responsible AI principles.
  • Design and lead interactive facilitation and workshopping sessions.
  • Apply foundational Conversation Design skills.
  • Assess customer organizational readiness for AI adoption.
  • Serve as a vital feedback loop between customers and product/engineering teams.
  • 5+ years in strategic solutioning and oversight of cloud-based technology deployments.
  • Understanding of Salesforce platform and ecosystem.
  • Experience leading AI/LLM technology deployments.
  • Exceptional ability to confront open-ended problems.
  • Demonstrated entrepreneurial spirit and focus on delivery.
  • Excellent collaboration and communication skills.
  • Proven experience managing executive customer relationships.
  • Demonstrated AI consulting abilities (conversation design, responsible AI, prompt engineering).
  • Ability to travel up to 60%.
Good to have:
  • Experience with Salesforce Data Cloud and/or Agentforce platform.
  • Experience developing conversational AI solutions in regulated industries.
  • Salesforce platform certifications (Administrator, Data Cloud Consultant, Agentforce Specialist).
  • Knowledgeable across Salesforce CRM (Service, Sales, and Marketing Clouds).
  • Experience with AI/ML concepts beyond LLMs (e.g., natural language processing).

Job Details

Job Category

Software Engineering

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a Deployment Strategist, a pivotal leadership role focused on driving the successful adoption and strategic implementation of AI-powered Agentforce solutions for our key customers. This role is less about hands-on technical execution and more about solutioning, strategic oversight, and executive relationship management.

As a trusted advisor, you will be the primary front-facing contact for Agentforce deployments, bridging customer strategic needs with our product innovation to ensure long-term success and value realization. You will play a critical role in defining and steering the Agentic AI strategy and roadmap for our customers, establishing guardrails, and ensuring responsible AI usage. You'll oversee complex deployments, fostering collaboration across various stakeholders, setting strategic goals, and proactively addressing challenges. You will also connect customer needs with product development, offering valuable field insights to influence enhancements and accelerate the product roadmap, ensuring the Agentforce platform remains at the forefront of AI solutions.

A successful Deployment Strategist will deeply understand our customers' most complex business problems, facilitating workshops like agent design and jobs-to-be-done to craft innovative and impactful solutions that leverage our Agentforce platform and beyond. You will be instrumental in addressing organizational readiness for AI adoption, guiding customers through the necessary changes to maximize their investment.

Your Impact:

  • Strategic Solutioning & Design Leadership: Lead the analysis and strategic design of intelligent AI-powered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, and Salesforce APIs. Synthesize complex business challenges into clear, actionable solution architectures and strategic deployment plans, focusing on business impact rather than technical execution.
  • Deployment Ownership & Program Management: Provide comprehensive oversight for the successful deployment of Agentforce solutions, ensuring seamless integration with existing customer infrastructure. Monitor project progress, identify potential roadblocks, and strategically guide the optimization for long-term reliability, scalability, and security, including the establishment and governance of agent behavior guardrails.
  • Executive Customer Relationship Management: Serve as the primary front-facing contact for Agentforce deployments, building and nurturing strong, trust-based relationships with C-suite executives and key customer stakeholders. Act as a strategic partner, deeply understanding their operational challenges and strategic goals, and presenting proposals that drive measurable value and adoption.
  • AI Strategy & Responsible AI: Lead discussions around Agentic AI strategy and roadmapping for customers. Drive the adoption of foundational Responsible AI principles, including risk mitigation, bias and toxicity testing, and the setup of robust guardrails to ensure ethical and safe AI usage.
  • Facilitation & Workshop Leadership: Design and lead interactive facilitation and workshopping sessions, such as agent design workshops and jobs-to-be-done analysis, to collaboratively define optimal AI solutions and drive alignment across customer teams.
  • Conversation Design & User Experience: Apply foundational Conversation Design skills to guide the creation of intuitive, effective, and user-centric conversational AI experiences.
  • Organizational Readiness & Change Management: Assess customer organizational readiness for AI adoption and guide them through necessary process transformations and reengineering to maximize the benefits of intelligent agents.
  • Product Evolution & Strategic Feedback: Serve as a vital feedback loop between customers and internal product/engineering teams. Field observations will directly influence future product enhancements, help shape the strategic direction of our platform, and contribute to broader scalable product improvements.

Required Qualifications:

  • 5+ years of experience in strategic solutioning and oversight of cloud-based technology deployments, with a proven track record of leading successful, impactful enterprise-level projects
  • Understanding of the Salesforce platform and ecosystem
  • Experience leading and overseeing deployments of AI/LLM technologies, including end-to-end engagement management
  • Exceptional ability to confront open-ended problems in unstructured, ambiguous environments, demonstrating a curious, analytical, and solution-oriented approach
  • Demonstrated entrepreneurial spirit, a "get-things-done" attitude, and a relentless focus on fast delivery and measurable customer impact
  • Excellent collaboration and communication skills (written and verbal), with the ability to explain complex strategic and technical concepts to non-technical stakeholders and C-suite executives, and translate business needs into strategic requirements
  • Proven experience managing executive customer relationships in a strategic advisory or consulting role
  • Demonstrated AI consulting abilities from experience in conversation design, responsible AI practices, and prompt engineering
  • Ability to travel up to 60% of the time, as needed to customer sites

Preferred Qualifications:

  • Experience with Salesforce Data Cloud and/or Agentforce platform
  • Experience developing conversational AI solutions within regulated industries or highly sensitive environments (e.g., healthcare, finance)
  • Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist)
  • Knowledgeable across Salesforce CRM (Service, Sales, and Marketing Clouds)
  • Experience with AI/ML concepts beyond LLMs, such as natural language processing

*LI-Y

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Dubai - United Arab Emirates

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing wellanddoing good – you've come to the right place.

Dubai, Dubai, United Arab Emirates (On-Site)

Dubai, Dubai, United Arab Emirates (On-Site)

Gurugram, Haryana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Berlin, Berlin, Germany (On-Site)

Sydney, New South Wales, Australia (On-Site)

Bengaluru, Karnataka, India (On-Site)

Espoo, Uusimaa, Finland (On-Site)

Paris, Île-de-France, France (On-Site)

View All Jobs

Get notified when new jobs are added by Salesforce

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug