Deskside Support Technician

1 Month ago • 4 Years + • Customer Service

Job Summary

Job Description

Our client is seeking an IT Support Technician for a long-term contract. This role involves managing tickets, providing technical assistance, troubleshooting hardware and software issues, and contributing to IT projects. Responsibilities include device provisioning, process documentation, and collaboration on special initiatives. The ideal candidate will work independently, possess strong communication skills, and demonstrate advanced technical knowledge and troubleshooting expertise.
Must have:
  • 4+ years IT Helpdesk experience
  • 3+ years Windows 10/11, macOS, iOS troubleshooting
  • Diagnose/replace faulty components
  • BIOS/UEFI configuration
  • Microsoft 365 knowledge
  • macOS troubleshooting
  • Device imaging/deployment
  • Printer/peripheral troubleshooting
  • Teleconferencing systems expertise
Good to have:
  • Remote software troubleshooting
  • Hands-on support for audio/video
  • Familiarity with network adapters
  • Understanding of subnetting, DNS, DHCP, VPN
  • Familiarity with network troubleshooting tools
  • Knowledge of endpoint protection

Job Details


Our client is seeking an IT Support Technician for a long term contract opportunity. The Deskside Support Technician supports the IT Operations Team by managing tickets, providing technical assistance, troubleshooting hardware and software issues, and contributing to various projects.  Responsibilities include provisioning devices, documenting processes, and collaborating on special initiatives in a dynamic IT environment. The candidate must work independently, possess strong written and verbal communication skills and demonstrate advanced technical knowledge and troubleshooting expertise.


DUTIES:
  • Monitor and respond effectively to support requests received through the IT Help Desk system.
  • Troubleshoot Tier II/III computer hardware and software problems for end users.
  • Work on special projects pertaining to computer equipment and software, including upgrades to
  • operating systems and email systems.
  • Image and migrate computers.
  • Document processes for training purposes.
  • Use remote software to resolve problems that can be fixed through a remote session.
  • Hands-on support for microphones, cameras, and speakers in professional environments.
  • Familiarity with network adapters and basic VLAN and IP configuration.
  • Understanding of subnetting, DNS, DHCP, and VPN troubleshooting.
  • Familiarity with network troubleshooting tools (e.g., cable testers, Wi-Fi analyzers).
  • Knowledge of endpoint protection tools and security compliance policies.
  • Configuration and troubleshooting of backup software.
  • Data recovery from damaged drives or corrupted user profiles.
  • Other tasks as needed.

REQUIREMENTS:
  • 4+ years of overall hands-on IT Helpdesk experience 
  • 3+ years of advanced troubleshooting for Windows 10, 11, macOS, and iOS.
  • Proficiency in diagnosing and replacing faulty components (RAM, SSDs, motherboards,
  • power supplies).
  • Knowledge of BIOS/UEFI configuration, firmware updates.
  • Advanced Microsoft 365 knowledge (Teams, OneDrive, SharePoint).
  • macOS troubleshooting details such as command-line navigation, file system repair, and keychain issues.
  • Proficiency in device imaging and deployment tools (e.g., MDT, SCCM, PXE booting,
  • Intune).
  • Advanced printer and peripheral troubleshooting.
  • Expertise in teleconferencing systems (e.g., Zoom Rooms).

 
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

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About The Company

We ve been in the staffing business for over 10 years because we receive great satisfaction helping both companies and job candidates find their perfect match. Meet our team Life at Kavaliro We take culture seriously and believe true strength comes from a collaborative and open-minded environment where everyone is supported and empowered to succeed. Learn more Careers at Kavaliro If you want to always have your finger on the pulse of the latest and newest trends in staffing and recruiting, join the Kavaliro team! See internal opportunities Career Advice We offer guidance on resume revisions, clarifying your career objectives, and other advice to help you land your dream job. Visit our blog

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