Desktop Engineer

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.Electronic Arts Information Technology (EAIT) group keeps our employees and business operations  connected  globally. As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Responsibilities: * You will provide daily technical support to EA studios on endpoints including Windows and Mac desktops, laptops and mobile devices.   * Support latest game consoles and meeting rooms technologies. * Deploy and support operating systems and client software, including Windows, macOS, Office 365, game development software using MDT, MS Intune, Jamf or Tanium, Filers. * Participe/manage in local IT projects, and deliver global/regional IT projects in the sites. * Follow EAIT processes to perform change, incident/problem, and configuration management tasks. * Purchase IT hardware/software for the studio, manage IT assets. * Support studio employees hybrid work models. * Develop relationships and communicate with business teams and studios. * You will report to Madrid’s Site IT Manager. Qualifications: * 2+ years of experience in an IT support role * We are looking for candidates with experience supporting and troubleshooting endpoints, game consoles and meeting room technologies including Windows Workstation OS, macOS, Zoom, Slack, Google Drive and Office 365 suite. * Experience working with Active Directory, MS Intune, Jamf, Windows Server, basic network services like DNS, DHCP. * Native or fluent German and fluent in written and spoken English skills, being global teams