Desktop Engineer
Job Summary
Job Description
The Desktop Engineer will provide daily technical support to Electronic Arts studios for endpoints, including Windows and Mac desktops, laptops, and mobile devices. Responsibilities include supporting the latest game consoles and meeting room technologies, deploying and supporting operating systems and client software, participating in local IT projects, and managing IT assets. The role also involves supporting hybrid work models for studio employees, developing relationships with business teams, and reporting to the Madrid Site IT Manager. The role requires experience with endpoint support, troubleshooting, and various software and services.
Must have:
- 2+ years of IT support experience
- Experience with Windows, macOS, and Office 365
- Experience with Active Directory, MS Intune, and Jamf
- Fluent German and English skills
6 skills required
Job Details
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally. As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Responsibilities:
* You will provide daily technical support to EA studios on endpoints including Windows and Mac desktops, laptops and mobile devices.
* Support latest game consoles and meeting rooms technologies.
* Deploy and support operating systems and client software, including Windows, macOS, Office 365, game development software using MDT, MS Intune, Jamf or Tanium, Filers.
* Participe/manage in local IT projects, and deliver global/regional IT projects in the sites.
* Follow EAIT processes to perform change, incident/problem, and configuration management tasks.
* Purchase IT hardware/software for the studio, manage IT assets.
* Support studio employees hybrid work models.
* Develop relationships and communicate with business teams and studios.
* You will report to Madrid’s Site IT Manager.
Qualifications:
* 2+ years of experience in an IT support role
* We are looking for candidates with experience supporting and troubleshooting endpoints, game consoles and meeting room technologies including Windows Workstation OS, macOS, Zoom, Slack, Google Drive and Office 365 suite.
* Experience working with Active Directory, MS Intune, Jamf, Windows Server, basic network services like DNS, DHCP.
* Native or fluent German and fluent in written and spoken English skills, being global teams
About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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