Desktop Support Engineer

Mandatory Skills:

• Advanced troubleshooting skills for Windows-based end-user computing.
• Experience with ticketing systems (e.g., ServiceNow).
• Proficiency in Cloud Infrastructure.
• Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN.
• Effective Communication and customer service skills.
• Ability to work collaboratively in a team environment.
• Analytical Thinking and problem-solving abilities.
• Proactive system monitoring and issue detection skills.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field is preferred.
• 2-5 years of experience in desktop support and network engineering in an enterprise environment.
• Strong understanding of cybersecurity best practices.
• Ability to handle multiple tasks simultaneously and work independently.

Preferred Skills:

• Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA).
• Experience in developing and implementing Knowledge Based Engineering(KBE).
• Understanding of Infrastructure Design and hardware/software systems.
• Familiarity with remote troubleshooting techniques.
• Experience with process standardization initiatives.

Additional Information

All your information will be kept confidential according to EEO guidelines.