Desktop Support Engineer - N6674

1 Week ago • 2-3 Years

About the job

Summary_{By Outscal}

Nisum seeks a Desktop Support Engineer with 2-3 years of experience in managing networking infrastructure and desktop support. Must have knowledge of FortiGate firewall, network features & protocols, and supporting laptop/desktop issues. Excellent communication and interpersonal skills required.

Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto “Building Success Together®,” Nisum has grown to over 1,800 professionals across the United States, Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today’s world, with immersive and seamless experiences across digital and physical channels.

What You’ll Do

Oversees the design, installation, implementation, operations, maintenance, and support of all IT based systems of the department. (e.g., Core Network, Windows OS management and telecommunications).
Establishes network specifications by conferring with network leaders; analysing workflow, access, information, and security requirements
Working knowledge of network features and protocols.
Knowledge of Carrier Services – WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, point-to-point, OCx, DS3, E/T1s
Should have knowledge in FortiGate firewall
Should have knowledge in supporting all types of laptop/desktop related issues.
Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to seniors.
Should have knowledge in Firmware upgradation for all the NW related devices
Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation. (Firewalls/L3 switches/L2 switches)

What You Know

A minimum 2 or 3 years of experience in managing networking infrastructure and desktop support issues and operations
Should be able to maintain SOP (documentation) of networking and other technologies (procedures, polices, standards)
Perform troubleshooting of system issues, interacting with other infrastructure and remote teams
Convenient to provide on-call support during off-business hours
Should be able to handle HR and Admin/facility operations.
HR; joining and exit formalities and documentation
Admin/facility; taking care of the office requirements and coordinating with vendors
Must be a self-starter, willing to learn, and demonstrate independent initiative in a fast-paced operational environment
Should update the job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Protects organization's value by keeping information confidential
Should have customer interactions skills
Should be able to handle HR and Admin/facility operations
Should have good communication and interpersonal skills
Accomplishes the organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Nisum is an Equal Opportunity Employer and we are proud of our ongoing efforts to foster diversity and inclusion in the workplace.