Development Support: Game Live Operations

At Rockstar Games, we create world-class entertainment experiences. 

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. 

Rockstar is on the lookout for a Development Support member for the Game Live Operations team who will be passionate about the management and maintenance of our live retail titles. This is a full-time, permanent and in-office position based in Rockstar’s state-of-the-art game development studio in Edinburgh, Scotland. 

WHAT WE DO

• We support the management and maintenance of the live retail titles including hot fixes, unscheduled and scheduled maintenance and updates, event and promotional period support.
• Lead investigations with developers into emerging issues, communicating and clarifying details of issues and potential fixes to a wide audience across multiple departments, editing and managing relevant backend files, arranging and co-ordinating test work.

RESPONSIBILITIES

• Schedule, book and communicate meetings for the team.
• Note-take during meetings, and help summarise next steps, surfacing the notes and actionable steps to meeting attendees as a follow up.
• Manage communication channels, keeping the Game Live Operations team connected to all other teams, departments, and disciplines.
• Work with Design Production to keep the Game Live Operations team linked to project schedules and priorities.
• Assign and deadline bugs for the Game Live Operations team.
• Managing the flow of bugs in various states through the Game Live Operations teams - ensuring all relevant details are present and correct.
• Provide bug status reports to help maximise efficiency, unblocking bugs and workflows.
• Provide project progress reporting for the Game Live Operations team, using bug data and project scheduling.
• Collate and create Game Live Operations documentation across multiple software packages as well as Confluence.

QUALIFICATIONS

• 1+ year experience working in Games or similar software development company.

SKILLS

• Excellent communication skills, both written and verbal. Must be able to confidently communicate throughout the whole of Rockstar.
• Flexible and strong initiative together with excellent organisational and multi-tasking skills.
• Strong time management skills with the ability to focus and prioritise in a fast-paced work environment.
• Great attention to detail.
• Calm and confident approach to managing developing, high priority situations.
• Comfortable co-ordinating efforts across multi-discipline teams.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• Familiarity with agile software development methodologies.
• Able to pick up new skills quickly.
• Skilled at gathering information using Google to collate into concise reports and overviews of online sentiment.

HOW TO APPLY

Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department. 

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.