DevOps Engineering Enablement-Lead Engineer

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“Join our dynamic and forward-thinking Platform Engineering team at a world-class analytics company. Our mission is to accelerate innovation by delivering a cohesive internal developer platform that combines an enterprise-grade Spotify Backstage portal, Buf Schema Registry, GitOps automation, and cloud-native tooling. As a Lead Platform Engineer, you’ll architect and own the services, plugins, and pipelines that power a world-class developer experience for thousands of engineers building fraud, risk, marketing, and customer-management solutions.” – Sr. Director, 1ES Engineering 

What You’ll Contribute

• Operate and scale Backstage as the single pane of glass for developers.
• Design and publish custom Backstage plugins, templates, and software catalog integrations that reduce cognitive load and surface business context.
• Define governance & RBAC models for Backstage groups, entities, and APIs.
• Establish and maintain BSR as the system of record for Protobuf and gRPC APIs.
• Automate linting, breaking-change detection, versioning, and dependency insights in CI/CD.
• Integrate BSR metadata into Backstage to provide full API lineage and documentation.
• Collaborate with product and infrastructure teams to deliver resilient, self-service platform building blocks.
• Own GitHub Actions, Argo CD, Crossplane, and policy-as-code workflows that enable secure, audit-ready deployments.
• Continuously experiment with new ideas—hack days, proofs-of-concept, and brown-bag sessions—to push the envelope of DevEx.
• Champion data-driven improvements using DORA/SPACE metrics and developer feedback loops.
• Instrument, monitor, and tune platform components for scale (Prometheus/Grafana, Splunk, Cribl, CloudWatch).
• Embed security controls (SCA, SAST, OPA/Kyverno) early in the SDLC.
• Guide engineers across domains, codify best practices, and foster a culture of psychological safety, creativity, and ownership.

What We’re Seeking

• Deep Backstage Expertise: Proven experience deploying, customizing, and scaling Backstage in production, including authoring plugins (React/Node), scaffolder templates, and catalog processors.
• Buf Schema Registry Mastery: Hands-on knowledge of managing API contracts in BSR, enforcing semantic versioning, and integrating breaking-change gates into CI/CD.
• Cloud-Native & GitOps Proficiency: Kubernetes (EKS/GKE/AKS), Argo CD, Crossplane, Docker, Helm; expert-level GitHub Actions workflow design.
• Programming Skills: Strong in TypeScript/JavaScript (for Backstage), plus one or more of Go, Python, or NodeJS for platform services.
• Infrastructure as Code & Automation: Terraform, Pulumi, or Ansible to codify cloud resources and policies.
• Observability & Incident Management: Prometheus, Grafana, Datadog, PagerDuty; ability to design SLOs/SLA dashboards.
• Creative Problem-Solving & Growth Mindset: Demonstrated ability to think big, prototype quickly, and iterate based on data and feedback.
• Excellent Communication & Collaboration: Clear written and verbal skills; ability to translate technical details to diverse stakeholders.
• Education / Experience: Bachelor’s in Computer Science or equivalent experience; 7 + years in platform, DevOps, or developer-experience roles, with 2 + years focused on Backstage and/or BSR.

Our Offer to You  

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy