Scores Client Services - Director

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"If you’re looking for your next opportunity to make a meaningful business impact, bring your client engagement, solution consulting, and business development/sales skills and expertise to FICO’s Scores business. FICO’s Scores unit is home to the worlds #1 credit bureau score – the FICO® Score – which powers over 10 billion decisions each year, is relied upon by 70,000+ businesses, is used by rating agencies and secondary market to improve risk assessment and transparency and is a key component of how US consumers measure their credit health." - Vice President, Scores Client Services.

What You’ll Contribute

• Cultivate and maintain effective working and trusted advisor relationships with a variety of client stakeholders, including C-Level in credit risk.
• This Director role operates independently without supervisory responsibilities, allowing full focus on strategic initiatives and delivery.
• Present and facilitate discussions about FICO® Score products and FICO produced thought leadership content in a variety of settings, including client meetings, virtual conferences/webinars, and external in-person events.
• Develop and execute detailed account plans that position FICO Score as the preferred credit scoring solution for lenders.
• Identify new potential customers/clients, develop and present proposals, negotiate terms, and drive deals to closure, collaborating with FICO Scores legal, product management, and finance teams.
• Develop and manage prospect pipeline and existing relationships, track status, provide status updates on regular basis to internal management.
• Meet with clients, provide timely responses to questions, and proactively ask questions to understand needs, requests and desired outcomes.
• Provide functional and technical responses to clients around FICO® Score products.
• Research and shape potential solution opportunities through collaborative engagement with peers, team leaders, and clients to formulate and effectively position solution proposals.
• Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms and recommend alternatives to target clients’ senior management and project/product managers.
• Successfully resolve client support issues, leveraging internal tools and processes as the first step of handling a client issue and formulating new approaches as needed to achieve positive outcomes for FICO and the client.
• Make recommendations for improving efficiency, effectiveness, and results.
• Travel as required, with up to 25% of time spent outside of the office for client meetings and industry events to develop and maintain client relationships. May be required to work outside of normal business hours and travel on weekends.
• Support creation of thought leadership white papers, executive briefings and industry presentations.
• Provide executive client engagement support or speak at industry trade shows and conferences.

What We're Seeking

• Proven experience within unsecured credit risk gained from working experience at large banking organizations (Highly Preferred).
• Strong domain knowledge in banking and the broader financial services aspects of other industries.
• FICO product knowledge is a plus.
• Proven experience demonstrating exceptional performance and consistent delivery of top performer status, evidenced by regularly exceeding individual goals.
• Exceptional presentation and communication skills, including the ability to engage various audiences (e.g., Chief Risk Officers, Business/Product Leaders, Data Scientist, FICO Leadership) and convey complex concepts clearly and concisely.
• High attention to detail with sound reasoning and problem-solving skills and logical thinking, while also having the ability to see the big picture.
• Track record of growing sales, new customer acquisition, sourcing clients and driving end-to-end deals.
• Relentless focus on execution with a track record of driving to deliver against targets.
• Ability to effectively listen to clients and understand their business needs and challenges.
• Excellent customer service, organizational and follow-up skills, successfully managing to an action plan.
• Proven experience with juggling multiple tasks/projects simultaneously; working proactively, prioritizing effectively, meeting deadlines and working with minimum supervision.
• Demonstrated self-starter with an ability to maintain composure, project a positive and professional image, and work well under pressure.
• Ability to effectively collaborate within a cross-functional team environment, reaches out rather than waits for invitation to participate, regularly brings ideas for process improvement, and contributes to team success.
• Bachelor's degree in business or related field, MBA or advanced degree preferred (or equivalent experience preferred).

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $133,000 to $208,000 with this range reflecting differences in candidate knowledge, skills and experience.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

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