DFS Customer Success Associate

13 Hours ago • 1 Years +

About the job

SummaryBy Outscal

Sleeper is seeking a passionate Customer Success Associate to provide exceptional service, resolve user issues, and collect feedback. Must have 1+ year experience in customer support, excellent communication skills, and the ability to work weeknights and weekends.

About Sleeper

Sleeper is a sports-focused games platform with messaging at its core. We are a young and energetic company, fueled by a passion for sports and a drive for innovation. Our mission is to create a digital playground for sports fans and their friends to hang out. We bring people together over sports. Currently, we are looking for highly motivated customer support associates to join our Customer Success team.

Join our team 

The customer support role at Sleeper is the heartbeat of the company. You will play a key role in supporting and nurturing our user relationships, by collecting the voice of the customer and funneling feedback to appropriate channels.

You will join a small, but passionate team that acts as the front-line to our users, and help with user onboarding, resolve bug and usability issues, and collect and prioritize product and feature requests.

Successful candidates for this job are skilled problem-solvers who are adept at asking questions to help understand intent of user feedback, isolate the root causes of bugs, convey key product and feature priorities back to Sleeper’s product team. In addition, a high degree of empathy and customer-centric personality is required for the role.

Sleeper Picks

On the customer support team, you will focus specifically on the Sleeper Picks product.

Sleeper Picks is a lighter, more simplified variant of traditional Daily Fantasy Sports (“DFS”), offering up a faster-paced version of DFS gameplay. Whereas traditional DFS is oftentimes associated with the time-intensive processes of drafting and managing of salary caps, Sleeper Picks places emphasis on quick-and-easy player selections and performance predictions – ultimately enhancing the user experience for a DFS offering with broad appeal across a wider demographic.

What you’ll do as a Customer Success Associate: 

  • Provide exceptional customer service while demonstrating product and industry knowledge, communicating with our users across several channels – email, chat, and social media

  • Respond to user complaints, requests, and inquiries in a professional and timely manner, practicing conflict resolution abilities and effective communication skills 

  • Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews as needed

  • Support the interdepartmental (Operations, Fraud) needs as it pertains to user interactions and our DFS product

  • Review player deposit and withdrawal transactions for potential fraud to ensure accounts are correctly maintained

What experience you'll bring: 

  • 1+ years of prior experience in a direct Customer Support/Success role is required

  • Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users 

  • Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required – 5 day weekly availability covering 40 hours per week. 

  • Holiday and big game day availabilities across sports

Benefits

  • Competitive salary

  • Comprehensive health, dental, and vision insurance

  • 401(k) 

  • Flexible working hours and remote work options

  • Opportunities for career advancement

What we offer

Sleeper believes in quality over quantity, and intentionally keeps our team small as a result. In past roles, we found it very hard to make a big impact when companies grow too large in size, which has a detrimental effect on the product and the impact any single individual can have. Our team includes designers, engineers, product experts, and finance & operation focused on one thing — connecting people over sports. We believe in fair and equitable pay. Certain locations in the United States require job postings to include a reasonable estimate of the base salary range and/or a general description of benefits and other compensation applicable to the role.

Competitive salary plus benefits including Medical, Dental, PTO, 401k. Please note that the salary range for this role takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets; experience and training; licensure and certifications; and other business and organizational needs. The policy of Sleeper is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Sleeper is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.

You may request reasonable accommodations by sending an email to jobs@sleeper.app.

About The Company

Sleeper's mission is to connect people over sports. We're building a digital playground for sports fans and their friends to hang out together. We believe what truly makes sports so special in our lives is its ability to strengthen bonds between the people we care about. Some of our fondest memories include super bowl parties with friends, streaming the world cup with co-workers, and enjoying Christmas NBA games with family. Our products enable you and your friends to enjoy sports together in a fun and social way, creating bonds that can span a lifetime.

California, United States (On-Site)

Nevada, United States (On-Site)

California, United States (On-Site)

New York, United States (On-Site)

Washington, United States (On-Site)

California, United States (On-Site)

California, United States (On-Site)

Nevada, United States (On-Site)

Washington, United States (On-Site)

View All Jobs

Similar Skill Jobs

DraftKings - Product Manager II

Massachusetts, United States (On-Site)

DraftKings - Product Manager I, Basketball

Massachusetts, United States (On-Site)

umusic - Representative, eCommerce Fan Services

Pennsylvania, United States (On-Site)

umusic - Senior BI Engineer

Pennsylvania, United States (On-Site)

Warner Bros. Games - Talent Acquisition Lead

Telangana, India (Hybrid)

Aristocrat Gaming - Front End Developer

Masovian Voivodeship, Poland (Hybrid)

DraftKings - Senior AML Associate

United States (Remote)

umusic - Senior Director, Artist Liaison (Republic)

New York, United States (On-Site)

Scientific Games  - Senior Accountant

Karnataka, India (On-Site)

Jobs in Seattle, Washington, United States

Activision - Senior Manager, Analytics Insights

California, United States (On-Site)

DraftKings - Product Manager II

Massachusetts, United States (On-Site)

DraftKings - Product Manager I, Basketball

Massachusetts, United States (On-Site)

DraftKings - Customer Experience Lead - Sportsbook

Massachusetts, United States (On-Site)

Trek - Sales Associate

Florida, United States (On-Site)

Trek - Part Time Sales Associate

Florida, United States (On-Site)

umusic - Representative, eCommerce Fan Services

Pennsylvania, United States (On-Site)

umusic - Senior BI Engineer

Pennsylvania, United States (On-Site)

Tencent - Senior Staff Researcher

California, United States (On-Site)

Aristocrat Gaming - Finance Analyst

Nevada, United States (Hybrid)

Operations Jobs

Activision - Senior Manager, Analytics Insights

California, United States (On-Site)

DraftKings - Customer Experience Lead - Sportsbook

Massachusetts, United States (On-Site)

ElevenLabs - Customer Success Manager - United States

California, United States (Remote)

Evolution - Arabic Speaking Game Presenter

Birkirkara, Malta (On-Site)

Activate Games - Coquitlam - Virtual Open House

British Columbia, Canada (On-Site)

Scopely - Operation Coordinator

Canada (Remote)

Activision - FP&A Manager, World of Warcraft and Diablo

England, United Kingdom (Hybrid)

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug