Director, General Manager - Latin America

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At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

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Position Summary:

The General Manager, Latin America will be the face of the Illumina organization, setting out the strategic direction of the sub-region (Latin America) and ensuring alignment of the different Illumina functions.

A strategic, empowered leader who can drive the success of our business to support our local markets with local resourcing to maximize market opportunities. This leader is responsible for all customers within the geography across all customer segments.

This leader will be one of seven General Managers driving Illumina’s business in the Americas (Canada, Latin America, and United States).  

Key relationships

Reports to:    AMR Head of Region

Direct reports:  District Sales Managers, Sales Specialists Managers

This leader will be part of the AMR Commercial Leadership Team, inclusive of 7 General Managers (5 for US, 1 for CAN, 1 for LATAM), Commercial Ops Leader, Marketing Leader, and Strategic Growth Leader

Key measures of success

• Revenue attainment
• Top line market growth
• Margin expansion
• P&L responsibilities
• Aggregated strategic growth plans and execution against them
• Employee satisfaction across all commercial functions
• Customer satisfaction

Key responsibilities

• Leads Latin America  business through a team of direct customer- facing functions: district sales and sequencing sales specialists as well as channel partners
• Responsible for aligning and leveraging execution resources across commercial functions to maximize market adoption and success
• Responsible for attainment of financial and strategic goals for the business within the geography in support of the company’s overall financial and strategic objectives
• Drive accelerated and consistent revenue growth and market penetration in both life sciences and clinical market businesses
• Lead and drive the genomics ecosystem within region by being responsible for developing commercial plans for advancing the company’s products and/or services to meet market demands within the geographic area of responsibility, working within the general financial plans provided by global commercial management and cross-functional counterparts
• Within the geography, directs the sales of the organization’s products or services and develops the country/region’s go-to-market strategy in partnership with marketing and forecasts sales volumes
• Has P&L responsibilities to decide on customer-facing resources to drive business
• Works closely with global and other regional counterparts on critical strategic matters and business issues such as competitive positioning, new product launches, new product/solutions investments and governance for ‘global’ customers that span region
• Build Illumina brand in region
• Develop and ensure execution against KOL and government strategy for geography. Partnerships are key
• Able to engage meaningfully with government and key industry leaders
• Shape the Illumina company’s view on new market opportunities for the region
• Identify, recruit, and retain top-notch talent that will drive the company's success, creating advancement opportunities and deepening a strong talent development culture that produces outstanding talent needed to sustain a growing enterprise. Ensure a leadership team reporting to them that can do the same to ensure we are cultivating the breadth and depth of leadership talent needed
• Build a high-performance culture; ensure the organization is built with scalability and operational excellence in mind
• Lead their geography with utmost integrity, modeling professionalism and ethical business and personal conduct always to ensure a full company compliance culture and safeguard the interest of Illumina and its shareholders

Critical leadership capabilities

Strategic Thinking:

A demonstrated ability to develop, manage, and when appropriate, alter a company’s market position to gain and maintain industry leadership in a rapidly changing environment through the synthesis of market trends, customer/partner requirements, competitive pressures, regulatory changes, and scientific and technical innovation.

Strategic and creative thinker with demonstrated problem solving experience to ensure seamless transition from strategic plan to operational execution.

Execution Orientation: 

A leader that consistently delivers financial and operational performance in a dynamic and challenging environment.

Develop a comprehensive operating plan that aligns functions and drives/delivers results, gain the buy-in of key stakeholders, manage the business to the achieve or exceed the plan, communicate the goals of the operating plan broadly to the team, and make the difficult decisions quickly to ensure fulfillment of operational and financial goals and commitments.

Team Leadership:    

Evidence of the ability to create and inspire high-performance teams is sought in the ideal candidate with the ability to make and influence all key talent decisions.

Cross-functional leadership and experience in other functions will enable the candidate to reinforce the performance-driven team culture, articulate the strategy to ensure the seamless execution, develop and motivate the team, and instill growth mindset to the team.  

Other personal attributes

• Excellent communication, collaboration and interpersonal skills and is the type of individual who engenders trust and commitment from key stakeholders within and outside an organization
• Demonstrated experience in being able to manage and navigate the matrix environment
• Is a people leader and an outgoing individual characterized by others as being influential and exhibiting a high level of integrity. They can also balance this with the ability to remain focused on milestones and objectives whilst being a good ambassador to the corporate/global functions
• Demonstrates reputation for integrity and strong personal and professional ethics in all dealings, including strong executive presence
• Is a “hands-on” individual with the ability to roll up their sleeves to make things happen, leveraging effective and strong decision-making experience
• Is genuine in their approach to dealing with people, and can operate across all constituencies
• Demonstrates high emotional intelligence and is naturally curious regarding business, technical and scientific innovations
• Ability to deal with ambiguity and view and adapt challenges as opportunities
• Highly driven and is known as being a dedicated executive who exhibits a passion for the business and the opportunities at hand

Experience/Education:

• Typically requires a bachelor’s degree and a minimum of 18 years of related experience, with 10+ years of Management experience

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. This role is not eligible for visa sponsorship.