The Director of Client Services leads a team of account managers, focusing on client relationships, retention, and expansion. This role involves strategic leadership, consultative sales, and data-driven decision-making to drive measurable outcomes. Responsibilities include coaching the team, driving client growth, ensuring customer success, providing strategic insights, and collaborating on product innovation. The Director will establish performance expectations, conduct regular 1:1s and team check-ins, and build a continuous learning environment through training, shadowing, and knowledge-sharing. This involves driving client renewals, upselling, and cross-selling through consultative engagement that links business objectives to Lightcast’s solutions, and ensuring a sales-oriented mindset across the team, supported by training on client value articulation, objection handling, and opportunity qualification.