Director of Engineering

ABOUT TIDE

At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE ROLE

We’re looking for a Director of Engineering to lead our Member Ops technology teams. This group is at the heart of how we serve our members – building the systems that power Tide’s support, risk, and back-office operations. From case management platforms to AI-driven automation, your teams will make sure our members get seamless, fast, and reliable support whenever they need us.

This is a role for someone who loves scaling technology and people. You’ll partner with Product, Risk, and Operations leaders to shape the future of our Ops platforms and take our member experience to the next level.

As a Director of Engineering at Tide you’ll be:

• Owning the technology strategy and roadmap for Member Ops systems (support platforms, case management, AI workflows, fraud tooling, and automation).
• Leading and growing multiple engineering squads – building an inclusive, high-performance culture.
• Partnering with Product, Data, Risk, and Ops to deliver tools that improve both member and agent experience.
• Driving reliability, scalability, and security across all Ops systems.
• Championing automation, data-driven decision making, and AI/ML opportunities to reduce operational cost and friction.
• Coaching and mentoring senior engineers and managers to become future leaders.

WHAT WE ARE LOOKING FOR

• 15+ years of engineering experience with 5+ years in leadership roles (Senior Manager/Director level).
• A track record of building large-scale distributed systems or workflow/operations platforms in fintech, SaaS, or high-scale consumer products.
• Experience with support platforms, back-office systems, or risk/compliance tooling (bonus points for KYC/AML/fraud systems).
• The ability to set long-term tech direction while staying close to the details when needed.
• Excellent people leadership skills – you know how to grow and inspire teams.
• Solid technical foundations: cloud-native architectures, microservices, event-driven systems, and data platforms (AWS or GCP).
• A love for automation and, ideally, some exposure to AI/ML in support or risk domains.

WHAT YOU’LL GET IN RETURN

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

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TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

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