Director of Strategic Finance

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Team:

Decagon’s Finance team partners with leadership across the company to drive strategic clarity, operational discipline, and long-term growth. We translate financial insight into action, guiding key decisions around investment, efficiency and scale as Decagon continues to expand globally.

As a senior member of this team, you’ll help elevate Decagon’s financial strategy and planning capabilities ensuring that our resources, systems, and priorities are aligned to support sustainable, data-driven growth. You’ll work closely with our executive team to bring financial rigor and strategic foresight to the company’s most important initiatives.

About the Role:

We’re looking for a leader to establish our Strategic Finance function here at Decagon. You will work closely with our Founders and Executive Team to drive strategic business outcomes - helping us make the right trade-offs at the right time in order to maximize growth and efficiency. This role will be a great fit if you thrive in fast-paced environments, love blending financial analysis with open-ended problem solving, and are excited to scale a world-class AI company.

In This Role You'll:

• Own our quarterly and annual planning cycle, guiding overall company strategy, resource allocation, and decision making
• Partner cross-functionally with Execs across the org, including Product, Engineering, Sales, Marketing, and Ops to ideate, support, and drive strategic initiatives
• Drive accountability in the business through defining financial and operational metrics, identifying key business trends via reporting and dashboarding, and pulling the right levers in order to drive growth and efficiency
• Support our founders with investor relations, including quarterly Board meetings and future fundraising efforts
• Develop and build a scalable finance function to support Decagon’s hyper-growth

Who You Are:

• 7+ years of relevant experience in investment banking, private equity, strategic finance, or similar roles
• Experience running financial planning and creating ROI and financial analysis decision-making frameworks
• Strong understanding of SaaS business models, accounting principles, and key performance indicators
• Willingness to roll up your sleeves and get scrappy, while also being able to set and lead the strategic roadmap for the function
• Excellent executive communication skills and the ability to manage and influence external stakeholders
• Ability to build strong cross-functional relationships across all levels and teams

Benefits:

• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office to keep you at your best