Disability Claims Specialist

At Guardian, we live our Purpose every day. As champions of wellbeing for ourselves, our communities, and consumers, we focus as a team to turn what's possible into a reality. We create experiences for you to grow and enrich your career and future as a Disability Claims Specialist. We believe in your aspirations for purpose, leadership, and achievement in your professional and personal lives.  

 We will help build the core competencies you will need to be a successful Disability Claims Specialist. In your first year, we will provide extensive training in a highly supportive environment.

If you have an internal drive to investigate using your critical thinking skills assessing policy matters and can manage competing priorities while meeting deadlines, this is your opportunity to make a difference, grow your career, and be a part of moving the organization into the future.   

In the role, you will

• Analyze policy language, medical, financial, and other claim documentation.   
• Apply critical thinking, investigative, and problem-solving skills to make objective claims decisions.
• Demonstrate resourcefulness in navigating complex situations and utilizing available tools, systems, and information to find thoughtful, effective solutions. 
• Ability to communicate effectively and professionally in writing with a variety of audiences including customers, as well as medical, financial, legal resources, and other key stakeholders. 
• Engage in extensive phone communication with customers; comfort and professionalism in live conversations is essential.  Phone interactions are the primary mode of customer contact.
• Work independently with self-motivation while embracing collaboration when needed. 
• Maintain composure and direction in high pressure situations. 
• Utilize communication skills to meet the customer’s needs, while demonstrating empathy, flexibility, responsiveness, and an action-oriented approach.
• Be expected to travel to meet with customers in-person.

You have    

• Bachelor's degree or high school diploma with equivalent work experience. 
• Demonstrate strong verbal skills for real-time conversations and equally strong written skills for clear, concise, and professional correspondence.
• Intrinsically motivated with a strong sense of accountability.
• Desire to engage customers with a solution-oriented mindset.
• Strong analytical skills, with attention to detail.  
• Ability to navigate multiple systems, resources, and information streams simultaneously.
• Experience with prioritizing with competing deadlines.
• Desire to grow and develop professionally through continuous learning and feedback.   

Location     

The primary office location for this position is Pittsfield, MA with occasional travel to meet business needs.   

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.