Customer Data Management Analyst

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Learn more about Guardian at guardianlife.com.

As part of Guardian’s strategy to Wow the Customer, Reimagine Mutuality, and Unleash what’s possible; we are building a Data Management Center of Excellence. This team will focus on building an enterprise program to improve the quality, accessibility, and protection of the data supporting Guardian’s critical business and analytics processes.

The Customer Data Analyst is a critical role responsible for helping business and corporate functions ensure the accuracy, completeness, and reliability of data supporting their business processes. In this role, you will be responsible for implementing data quality standards, policies, and procedures, as well as conducting data quality audits and assessments. You will work closely with business stakeholders to identify data quality issues and drive continuous improvement initiatives. The ideal candidate will have a strong background in data management, quality assurance, and process improvement in the insurance industry. The ideal candidate will have a strong background in data quality, data governance, and process improvement in the insurance industry.

You Are:

• Visionary: Has a clear vision of what they want to achieve and can communicate that vision effectively to their team; able to inspire and motivate others to work towards a common goal; able to adapt their vision as circumstances change.
• Empathetic: Able to understand and relate to the needs and concerns of their team members; able to put themselves in others' shoes and consider their opinion when making decisions; build trust and a sense of partnership.
• Decisive: Able to make difficult decisions quickly and confidently; able to gather information, weigh the options, and choose a course of action that is in the best interest of the team; able to take ownership for their decisions, whether they lead to success or failure.

You Will:

• Enforce data quality standards, policies, training, and procedures that adhere to industry benchmarks and regulatory requirements.
• Work with collaborators to set data quality metrics and maintain data quality throughout the data lifecycle.
• Define and manage data quality improvement initiatives, including root cause analysis and remediation planning.
• Provide protocols and support to business collaborators concerning data quality standards and procedures.
• Monitor and report on data quality metrics to identify trends, opportunities for improvement, and risks.
• Work closely with IT teams to deploy tools and technologies for improving data quality, and ensure the integration of data quality standards throughout the development phase.

You Have:

• Bachelor's degree in a related field such as Data Science, Mathematics, or Computer Science or equivalent experience.
• 3 + years of proven experience in data quality management, data governance, or related field.
• SQL, Python for querying and analysis
• Strong understanding of data quality principles, including data profiling, data cleansing, and data validation.
• Excellent analytical and problem-solving skills, with the ability to identify issues and develop practical solutions.
• Demonstrates strong project management skills, balancing multiple projects efficiently.
• Excellent communication and collaborator management skills, with the ability to work collaboratively with business and technical teams.
• Experience working with data quality tools and technologies, such as data profiling tools, data cleansing tools, and data quality dashboards.
• Ability to work independently, prioritize tasks, and manage time effectively.

Location & Travel:

New York, NY; Bethlehem, PA; 3 day onsite Hybrid with some work from home flexibility.

Salary Range:

$93,080.00 - $152,915.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.