DMS Team Leader

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Core Task:

To lead a team to conduct New Account Opening Processing:

1. Receive new account application documents, which will be available via CICC's account opening workflow system.

2. Thoroughly review submitted application forms (English, Simplified Chinese, Traditional Chinese) and supporting documents against CICC's account opening guidelines and list of documents and checklist. Specific documents to check include, but are not limited to:

a. Account opening form

b. Valid Identification (ID) (e.g., HKID, passport)

c. Exit-entry permit (if applicable)

d. Residential address proof (e.g., utility bill, bank statement, dated within 3 months)

e. Verify the completeness and legibility of all required documentation.

f. Ensure documents are in the accepted format

3. Perform subsequent steps in the workflow system after the QC check and approval/rejection.

a. If all documents are in order and meet QC standards, approve the application within the workflow system.

b. If documents are incomplete, inconsistent, or do not meet QC standards (e.g., missing information, insufficient ID proof for non-HKID holders), provide clear and accurate rejection reasons within the workflow system, and follow up the pending items until completion for account opening and follow up any pending items if have that pertain to the accounts after account opening.

Ad-hoc Tasks:

If the primary volume of new individual account openings is lower than anticipated, the team will be assigned to process other types of individual account openings, or company accounts related tasks

Category: Operations Group