Embedded Service Engineer (Python Developer)

1 Year ago • 6 Years + • Programming

Job Summary

Job Description

The Embedded Service Engineer will provide tier-2 support for the Autodesk Desktop Connector product. Responsibilities include triaging customer technical issues, developing automations for self-help and self-heal, acting as a customer liaison with the engineering team, researching and documenting product defects, troubleshooting software, and leading initiatives to improve efficiency. The role requires building and maintaining service automation runbooks, alert and telemetry systems, and documentation for the developed automations. The engineer is expected to work independently and/or guide team members to meet deadlines. This role involves strong communication skills and a proactive approach to problem-solving.
Must have:
  • Bachelor’s degree in engineering or related field.
  • Experience in architecture or manufacturing domain.
  • Strong skills in Windows OS, networking, cloud APIs, and virtualization.
  • Experience writing script-based automations using PowerShell or Python.
  • Experience in Agile software development practices and tools.
Good to have:
  • Excellent skills in resolving customer problems.
  • Exhibit leadership skills.
  • Experience with CAD products like AutoCAD, Civil 3D, Revit, Fusion 360, or Inventor.

Job Details

Job Requisition ID #

25WD86857

Position Overview

Autodesk Customer Technical Success organization is seeking a talented and dynamic embedded service engineer to provide dedicated tier-2 support for the Autodesk Desktop Connector product line. Desktop Connector is an Autodesk solution that connects desktops to Autodesk cloud services for efficient and intelligent data management, both locally and in the cloud. This individual will work with the Product Insights & Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.

Responsibilities

  • Act as the dedicated support expert for Desktop Connector in Customer Technical Success

  • Act as the customer liaison with engineering team

  • Research, verify, and document product defects

  • Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution

  • Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues

  • Excellent verbal and written communication skills

  • Lead initiatives to enhance process efficiency, customer satisfaction by developing automations

  • Build and maintain a collection of service automation runbooks that can be run from the cloud

  • Build alert and telemetry systems to accelerate issue detection and mitigation

  • Create documentation as appropriate for the automations developed

  • Ensure high quality deliverables

  • Ability to work independently and/or guide other team members to meet deadlines

  • Self-motivated and proactive, possessing strong desire to learn

Minimum Qualifications

  • 4-year bachelor’s degree from an accredited institution in engineering, computer science, or a related degree

  • Minimum 6 years of experience in the architecture or manufacturing domain

  • Strong skills in Windows OS, networking, Cloud APIs, virtualization

  • Experience with Azure, AWS, or similar cloud provider is helpful

  • Experience writing script-based automations using PowerShell, Python, or similar scripting languages

  • Experience in Agile Software Development practices and tools (such as Jira, Kanban. Etc.)

Preferred Qualifications

  • Excellent skills in resolving customer problems with an “out of the box” and a “can do” approach

  • Exhibit leadership skills and go beyond on the roles and responsibilities

  • Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required

  • Working experience with any of those CAD products: AutoCAD, Civil 3D, Revit, Fusion 360, or Inventor.

#LI-MR2

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Similar Jobs

USE Insider - Technical Support Specialist

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
1 Month ago
Nice - Senior Automation Engineer

Nice

Pune, Maharashtra, India (Hybrid)
1 Month ago
Nice - Information Security Engineer

Nice

Southampton, England, United Kingdom (Hybrid)
1 Month ago
PwC - Financial Risk Management Consultant - Senior Associate

PwC

Bangkok, Bangkok, Thailand (On-Site)
10 Months ago
Eqvilent - Workplace Manager

Eqvilent

(Remote)
2 Months ago
Ziff Davis - Senior Software Developer, Data Collection

Ziff Davis

Canada (Remote)
2 Months ago
In The Pocket - Freelance C# Engineer (.NET)

In The Pocket

Amsterdam, North Holland, Netherlands (Remote)
3 Weeks ago
Ion - Senior C#/.NET Developer, Budapest

Ion

Budapest, Hungary (Hybrid)
9 Months ago
Ion - Senior C++ Developer, Italy

Ion

Rome, Lazio, Italy (On-Site)
9 Months ago
Beta Craft - Python Developer

Beta Craft

Pune, Maharashtra, India (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Haleon - Senior Packaging Equipment Engineer

Haleon

New York, United States (On-Site)
2 Weeks ago
xogar games - Senior 3D Animator

xogar games

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Diligent Corporation - Head of Board & C-Suite Engagement

Diligent Corporation

New York, United States (Hybrid)
1 Month ago
Rippling - Staff Software Engineer

Rippling

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Interactive Brokers - Risk Assessment Analyst

Interactive Brokers

Chicago, Illinois, United States (Hybrid)
1 Month ago
Crazy Games - [REMOTE] Product Engineer

Crazy Games

Leuven, Flanders, Belgium (Remote)
10 Months ago
Phantom FX - Manager-Finance

Phantom FX

Chennai, Tamil Nadu, India (On-Site)
1 Month ago
Dialpad AI - Advanced Application Support Engineer

Dialpad AI

Bengaluru, Karnataka, India (Remote)
3 Months ago
appier - Software Engineer, Backend Development (Intern)

appier

Taipei City, Taiwan (On-Site)
1 Month ago
WebFX - Digital Marketing Specialist - Account Manager

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Pune, Maharashtra, India

USE Insider - Marketing Manager for MENA - (India)

USE Insider

Bengaluru, Karnataka, India (Remote)
1 Week ago
ISS Stoxx - Service Improvement and Delivery Quality Associate

ISS Stoxx

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Prophecy - Backend Engineer

Prophecy

Bengaluru, Karnataka, India (On-Site)
3 Months ago
[x]cube LABS - HR Intern

[x]cube LABS

Hyderabad, Telangana, India (On-Site)
1 Month ago
Bito - Inside Sales Executive

Bito

Pune, Maharashtra, India (Hybrid)
5 Months ago
WebMD - Associate Program Marketing Manager

WebMD

Navi Mumbai, Maharashtra, India (On-Site)
4 Weeks ago
Capgemini - MIS Specialist

Capgemini

Chennai, Tamil Nadu, India (On-Site)
3 Months ago
Qualcomm - Engineer-WLAN Design Verification

Qualcomm

Chennai, Tamil Nadu, India (On-Site)
3 Months ago
Capgemini - Service Delivery Operations Manager

Capgemini

Kolkata, West Bengal, India (On-Site)
3 Months ago
Illumina - ServiceNow - Senior Developer/ Administrator

Illumina

Bengaluru, Karnataka, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Programming Jobs

Aristocrat - Engineer II - C++ Developer

Aristocrat

Noida, Uttar Pradesh, India (Hybrid)
3 Weeks ago
Ion - Software Developer  DataStage, Italy

Ion

Italy (Hybrid)
9 Months ago
Epic Games - Senior Dev-Ops Programmer

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
3 Months ago
Capgemini - C++ Technical Lead

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Sportradar - Sr. Java Developer iGaming

Sportradar

Bremen, Bremen, Germany (Hybrid)
1 Month ago
Ion - Java Developer, Italy

Ion

Italy (Hybrid)
9 Months ago
Nice - Specialist Software Engineer (Java, Microservices)

Nice

Pune, Maharashtra, India (On-Site)
1 Month ago
ness digital  - Intermediate .Net Engineer

ness digital

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
5minlab - Client Programmer (Supplementary Service/Active Duty)

5minlab

Seoul, South Korea (On-Site)
3 Months ago
Stillalive studios - Experienced Programmer (f/m/d)

Stillalive studios

Innsbruck, Tyrol, Austria (Remote)
12 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.

Bengaluru, Karnataka, India (On-Site)

Amman, Amman Governorate, Jordan (On-Site)

Portland, Oregon, United States (On-Site)

Toronto, Ontario, Canada (Hybrid)

Riyadh, Riyadh Province, Saudi Arabia (Hybrid)

San Francisco, California, United States (Hybrid)

Denver, Colorado, United States (Remote)

Toronto, Ontario, Canada (Hybrid)

San Francisco, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Autodesk

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug