Morningstar India Pvt Ltd is seeking an Employee Technology Support Analyst for its Global IT Employee Experience team. The role involves providing desktop and laptop support to over 4,000 employees in India and globally. The ideal candidate will be trustworthy, proactive, and possess strong troubleshooting and communication skills. This position requires managing time and priorities independently while also collaborating effectively with team members. Candidates should have an IT-related degree and at least three years of employee/desktop support experience.

Must Have

• Carry out all aspects of desktop, laptop support
• Work independently, managing time and priorities
• Strong team player and contributor
• Possess strong interpersonal and communication skills
• Excellent proven troubleshooting skills
• Highly proactive "can-do" attitude
• Manage multiple demands and tight deadlines
• ITIL Foundation V3 Certified
• At least three years’ employee / desktop support experience

Good to Have

• Windows 10 and Windows 11 Enterprise administration
• Active Directory 2019 administration
• Microsoft Office 2013/2016/ O365 administration
• Knowledge of HP & Dell desktops and laptops hardware and tools
• Microsoft Windows Deployment server methodologies
• Microsoft Intune, Windows Autopilot deployment
• Good understanding of networking concepts
• Knowledge of AWS Workspace, VDI
• Knowledge of Mac OS and Jamf Pro
• Microsoft System Centre Configuration Manager (SCCM)
• Knowledge of ServiceNow platform for ticketing and Hardware Assets Management
• MS Azure Active Directory administration
• Microsoft Exchange 2010 /2016 administration and Office 365
• Symantec Endpoint / Cybereason administration
• Encryption tools like Dell, Windows bitlocker etc.
• Okta & RSA SecurID software tokens
• ServiceNow and Jira Service Desk ticket system
• Sailpoint Access Management

Perks & Benefits

• Hybrid work environment (four days in-office each week in most locations)
• Tools and resources to engage meaningfully with global colleagues
• Equal opportunity employer

Employee Technology Support Analyst

Employee Technology Support Analyst, Morningstar India Pvt Ltd.

Morningstar India Pvt Ltd is seeking an Employee Technology Support Analyst to work within the Global IT Employee Experience team.

You will be responsible for carrying out all aspects of desktop, laptop support to more than 4 K plus employees in our India office and plus globally.

Candidate should be trustworthy and able to work independently, managing their time and priorities. Additionally, he must be strong team player and contributor, who is able to work closely with other support team members.

As an employee support analyst, you should possess strong interpersonal and communication skills as well as excellent proven troubleshooting skills.

Candidate should also possess a highly proactive “can-do” attitude and be able to manage multiple demands and tight deadlines.

We would prefer applications from people who are qualified at least to an IT related degree level and who are ITIL Foundation V3 Certified. The role would ideally suit someone with at least three years’ employee / desktop support experience.

Preference will be given to candidates with experience of the following:

• Windows 10 and Windows 11 Enterprise administration
• Active Directory 2019 administration
• Microsoft Office 2013/2016/ O365 administration
• Knowledge of HP & Dell desktops and laptops hardware and tools
• Microsoft Windows Deployment server methodologies
• Microsoft Intune, Windows Autopilot deployment.
• Good understanding of networking concepts.
• Knowledge of AWS Workspace, VDI
• Knowledge of Mac OS and Jamf Pro.
• Microsoft System Centre Configuration Manager (SCCM)
• Knowledge of ServiceNow platform for ticketing and Hardware Assets Management.

Key Responsibilities

• End user device (laptop, phone) management and enhancing user experience.
• Windows & Mac OS performance and enhancing user experience.
• Maintain desktop & laptop to deploy OS & builds with standard applications.
• Maintain Inventory of IT Assets inline with company asset policy and procedures.
• Complex problem troubleshooting and share the findings with team members.

Experience in the following is preferred:

• Microsoft Intune, Windows Autopilot deployment.
• MS Azure Active Directory administration.
• Microsoft Exchange 2010 /2016 administration and Office 365
• Microsoft Windows Deployment Services
• Symantec Endpoint / Cybereason administration.
• Encryption tools like Dell, Windows bitlocker etc.
• Okta & RSA SecurID software tokens.
• ServiceNow and Jira Service Desk ticket system.
• Sailpoint Access Management.

Morningstar is an equal opportunity employer.

Certificate & Required Key Skills -

• ITIL Foundation V3 Certified
• ServiceNow platform knowledge and certificate
• Active Directory 2008/2012 /2016 Administration
• Office 365 Administration
• Hands on Experience with Microsoft System Centre Configuration Manager (SCCM)
• Hands on Experience with Microsoft Windows Deployment Services
• Active Directory 2008/2012 /2016 Administration

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

About Us

How to Apply for a Job at Morningstar

Step 1

When you find a position you're interested in, click the 'Apply' button. Please fill out this form completely, attaching your resume and cover letter in the approved format. Read the job requirements carefully and make sure to attach writing or design samples as required. Applicants must submit their resume and other information through our corporate website to be considered for a job at Morningstar. No phone calls, please.

Step 2

You will receive an email notification to confirm that we've received your application.

Step 3

If you are called in for an interview, a representative from Morningstar will contact you to set up a date, time, and location. Be prepared for a rigorous interview process. To make sure you're a good fit for Morningstar and we're a good fit for you, we'll schedule time for you to meet with multiple staff members at all levels of the company. Expect to return for multiple interviews as part of the process. A representative from Morningstar will contact you with the results of your interview—either with a job offer or to let you know our plans for the position.

Applicants With Disabilities Who Need Accommodation

Morningstar is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 312 384-3900 or email AskHR@morningstar.com and let us know the nature of your request and your contact information.

Please note:

• We only accept calls from applicants who need accommodation related to a disability. Please, no calls with unrelated questions or requests.
• Please be sure to include the title and location of the open position you’re interested in when you leave a message.

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• This Organization Participates in E-Verify (Spanish)
• Right to Work (English)
• Right to Work (Spanish)
• EEO is the Law
• Pay Transparency Notice

Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions—including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters—without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.

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