Engineer - Technical Operations (QCN)

Content Management:

• Check the status of received content.
• Upload content to the server.
• Verify the integrity of the content.
• Book content as per the schedule.
• Update the loading status of the content.
• Prioritize the booking of content based on show timing and importance of ads.
• Provide instructions to QTS for manual loading and share content links with engineers.

Scheduling and Qube Central Activities:

• Enter composition and site details in Qube Central Activities.
• Create schedules as per received orders, including proper entry of details such as start date, end date, and position of ads.
• Modify or cancel schedules as per instructions from the Sales team.
• Check each schedule for correctness against the theatre list.
• Daily reconciliation of schedules and comparison with lists provided by the sales team.
• Extract and upload databases for play logs of offline theatres.
• Upload standby server databases to ensure continuity of play logs.

Playback Monitoring:

• Check schedule taken status.
• Monitor playback daily as per schedule start date.
• Ensure all theatres start playing ads as per the schedule.
• Monitor theatre calling status daily.
• Identify theatres playing the movie without ads and follow up.
• Identify WTA connectivity issues and report to the concerned team for resolution.
• Monitor playback after uploading databases of offline theatres.

Troubleshooting and Technical Support:

• Identify reasons for non-calling of theatre servers and take corrective actions.
• Identify reasons for content not reaching theatres and resolve issues.
• Coordinate with engineers/theatre operators to activate modems and servers.
• Identify playback issues and escalate to the software team for solutions.
• Provide input to the software team upon request.
• Close monitoring of playback during theatre server build upgrades and provide feedback.
• Support QTS engineers in troubleshooting.

Documentation and Communication:

• Follow checklists for all processes involved.
• Communicate loading and playing status via email to QCN Operations and Sales teams.
• Coordinate daily with external clients, including theatre managers, owners, and operators.
• Ensure internal coordination among the teams, .
• Provide WTA installation follow-up reports at regular intervals.
• Update the list of ads scheduled on a daily basis