Engineer – Technical Support (Broadcast)
Job Summary
Job Description
The ideal candidate should possess strong technical skills and excellent communication abilities. The Field Engineer will be responsible for diagnosing and resolving technical issues while also maintaining positive customer relationships. Responsibilities include installing, configuring, troubleshooting, and supporting client systems in complex Broadcast IT setups. They will work independently on client systems with guidance from superiors, promptly analyzing and resolving issues or escalating them as needed. The engineer will also receive support calls, document issues, and provide timely technical support in live TV broadcast environments. They will communicate issues clearly, update case details, and periodically update system information. Additionally, they will submit call sheets and expense reports.
Must have:
- Knowledge of Networking, IT Servers, and Storages.
- Strong troubleshooting skills.
Good to have:
- Broadcast experience is an added advantage
3 skills required
Job Details
Position: Engineer – Technical Support (Broadcast)
Position Count: 1
Location: Mumbai, Delhi, Chennai and Hyderabad
Experience: Fresher/Experience
Job description:
The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address problems, also maintain customer relationships.
Field Engineer Responsibilities:
- Prime responsibility of Engineer will be to install / configure / troubleshoot and support front end client systems in complex Broadcast IT setups.
- Work independently on client systems with guidance from superiors, must be capable to quickly analyse reported issue and act promptly for quick resolution or escalate to superiors.
- Receive support calls from customers, capture complete information about the issue and work to resolve or escalate to senior members.
- Must be committed to deliver technical support within time-sensitive environments for live TV broadcast sites and time critical applications, the engineer should quickly troubleshoot and diagnose issue over phone / remote / onsite / email for the systems presented to him.
- Must clearly communicate about the issue with customer and senior team members, regularly update complete details and developments of the case.
- Periodically update detail of systems and software installed at customer sites in the region.
- File and submit periodical tech call sheets, case status, expenses to reporting officer.
Skills required:
- Knowledge about Networking, IT Servers, Storages & Troubleshooting is required.
- Broadcast experience is an added advantage
- 1 to 5 years work experience is required
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About The Company
At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business.
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