Engineering Manager - Customer Foundations
2 Months ago • All levels • $2,792,400 PA - $4,758,000 PA
Software Development & Engineering
Job Description
Plaid's Customer Growth and Experience (CGX) team is seeking an Engineering Manager for Customer Foundations. This role is responsible for the entire developer and customer lifecycle. The Customer Platform team, within CGX, manages foundational components of the customer journey, including core dashboard systems, customer risk evaluation infrastructure, and the orchestration for managing core customer entities at Plaid. The ideal candidate will lead and mentor engineering teams to build and maintain these critical systems, ensuring a seamless and robust experience for Plaid's customers.
Must Have:
- Lead and mentor engineering teams
- Manage foundational customer journey components
- Build and maintain core dashboard systems
- Develop customer risk evaluation infrastructure
- Orchestrate customer core noun management
The Customer Growth and Experience (CGX) team at Plaid owns the entire lifecycle of the developer and customer journey—from first interaction to long-term success. The Customer Platform team is a team within the CGX org that owns the foundational components of the customer journey: our core dashboard systems, customer risk evaluation infrastructure, and orchestration to manage the “customer” core nouns at Plaid.
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