Engineering Manager - Customer Foundations
Plaid
Job Summary
The Customer Growth and Experience (CGX) team at Plaid is responsible for the entire developer and customer lifecycle, from initial contact to ongoing success. The Customer Platform team, within the CGX organization, manages the core components of the customer journey. This includes ownership of our main dashboard systems, the infrastructure for evaluating customer risk, and the orchestration required to manage the fundamental "customer" entities at Plaid. This role is for an Engineering Manager leading the Customer Foundations.
Must Have
- Manage the Customer Platform team
- Own foundational components of the customer journey
- Oversee core dashboard systems
- Manage customer risk evaluation infrastructure
- Orchestrate customer core nouns
Job Description
The Customer Growth and Experience (CGX) team at Plaid owns the entire lifecycle of the developer and customer journey—from first interaction to long-term success. The Customer Platform team is a team within the CGX org that owns the foundational components of the customer journey: our core dashboard systems, customer risk evaluation infrastructure, and orchestration to manage the “customer” core nouns at Plaid.
