Engineering Manager | E-commerce Team

🎯 What You’ll Be Doing

• Hands-on technical leadership: You’ll actively participate in technical decisions, code reviews, and architecture discussions. While you won’t be writing code full-time, you will lead by example and stay close to the technology.
• Igniting Potential: Lead, mentor, and empower a high-performing team of 3–6 engineers (all individual contributors), focusing relentlessly on outcomes that wow our members, not just output.
• Leading by Example: You're not afraid to get your hands dirty! Dive deep into the codebase, championing clean code and testing best practices. Your technical expertise will inspire and guide your team.
• Architecting for Tomorrow: Champion scalable, maintainable, and observable systems. You’ll be expected to bring strong system design skills and help the team navigate complexity effectively
• Challenging the Status Quo: As a startup, agility is our superpower. You'll fearlessly challenge scope and sequencing, finding innovative ways to accelerate delivery while strategically tackling technical debt. We expect you to be an owner, pushing boundaries across product, design, and leadership.
• Cultivating Excellence: Elevate our engineering talent! You'll be a dedicated coach and mentor, fostering growth and ensuring our quality bar remains sky-high.
• Building a Safe Haven: Create an environment of unparalleled psychological safety where collaboration thrives and every voice is heard and valued.
• Shaping Our Future: Play a pivotal role in our technical leadership team, actively shaping the vibrant ZOE engineering culture.
• Forging Powerful Partnerships: Build strong, trust-based relationships with stakeholders, translating their needs into a roadmap that delivers tangible value directly to our members.
• Iterating for Impact: Embrace the power of rapid feedback! Release small, impactful changes frequently to learn, adapt, and delight our users faster.

🌟 We think you would be great if you…

• Have a strong technical background and can demonstrate deep system design and architecture skills.
• Have 3 years of experience leading a distributed, full-stack team in a fast-paced, high-growth environment.
• Are innately hands-on, ready to dive into the most complex technical challenges when duty calls.
• Bring a proven track record of leading a distributed, full-stack team in a fast-paced, high-growth environment.
• Are the epitome of ownership and clarity. You thrive in ambiguity, turning uncertainty into decisive action.
• Possess the rare gift of seamless collaboration, bridging the gap between technical concepts and non-technical stakeholders with ease.
• Are a true servant leader, finding joy in elevating others and creating opportunities for them to shine.
• Love to step back, reframe challenges, and uncover innovative solutions from a fresh perspective.
• Command exceptional communication skills, both written and verbal, making complex ideas simple and compelling.
• Thrive in a dynamic product trio, collaborating seamlessly with product and design to rapidly build, test, and launch groundbreaking ideas.
• Are fiercely data-driven, challenging teams to measure impact and demonstrate undeniable added value.
• Exhibit an unwavering attention to detail and an unyielding commitment to delivering impeccable, high-quality code.

🏆 Bonus Points - Not required, but WOW us!

• Experience or exposure to the intricacies of payment systems.
• A proven ability to tackle scalability challenges (backend, data pipelines).
• Experience working hand-in-hand with Support teams, with an understanding of best practices for handling support at scale.
• A background in building cutting-edge web or app applications.

✨ Our Hiring Journey

• 👋 Intro Chat with Talent Team – 30–40 mins
A friendly chat with a member of our Talent team to understand your experience, career aspirations, and motivations for joining ZOE. This is also a great opportunity for you to ask any initial questions about the role or our culture.
• 🧠 Hiring Manager Interview – 45 mins
A focused discussion with the hiring manager to delve deeper into your vision of the engineering manager role and some of challenges you faced in this position.
• 🛠️ System Design Interview – 60 mins
In this session, you'll be given a high-level problem statement and asked to design a scalable, maintainable, and efficient system. We'll explore your architectural thinking, technical knowledge, and ability to justify design decisions with trade-offs.
• 🤝 Cross-Functional Collaboration Interview – 45 mins
This interview will be with both an Engineer leader and a Product Manager. We will discuss communication across teams, stakeholder management, and alignment with business objectives.
• 💬 Final Values & Leadership Interview – 45 mins
This final conversation will focus on your leadership style, your values, how you navigate complex situations, foster collaboration, and embody ZOE's values. We'll explore your problem-solving approach in non-technical scenarios and your ability to drive team success.
• 🎉 Offer Stage
We like to move fast, keep things clear, and make sure you feel supported every step of the way! If you're the right fit, we'll extend an offer and guide you through the next exciting steps.


At ZOE, we believe in a transparent and collaborative hiring process that helps us get to know you and allows you to learn about us
The experience, skills, and attributes listed above reflect what we believe will contribute to success in this role. If you're passionate about ZOE and the opportunity, but don't meet 100% of the criteria, we still encourage you to apply. We are committed to supporting growth and are happy to offer up-skilling opportunities where possible.
Remote Philosophy
ZOE is a remote-first company, meaning remote work isn’t just an option — it’s how we work best. We are intentional about building a distributed, high-performing team where collaboration, trust, and flexibility thrive.
We design our workflows around asynchronous communication and shared documentation to support autonomy, focus, and cross-timezone collaboration. While our teams work independently, connection and teamwork remain central to how we operate — through regular rituals, meaningful virtual interactions, and in-person gatherings every quarter. These include team offsites and a yearly company-wide retreat to build relationships, spark creativity, and have fun together.
Being remote-first also means we value outcomes over hours and trust our team members to manage their work in a way that suits their unique rhythm and responsibilities. This approach allows us to support a truly flexible work environment, while staying aligned with our mission and values.
At ZOE, working remotely doesn’t mean working alone — it means being empowered, supported, and connected, wherever you are.
Compensation Philosophy
We are committed to offering competitive and equitable compensation that reflects the value of each role and aligns with regional labor market standards. Our approach to compensation goes beyond just base salary — we offer a comprehensive package that includes base pay and stock options, ensuring that every team member is rewarded for their contributions to the company’s growth and success.
We believe that building a thriving team requires not only providing fair and competitive compensation but also fostering an environment where success is shared collectively. Our total compensation package is designed to support the well-being of our employees, recognise their individual contributions, and empower them to grow alongside ZOE.
Benefits & Perks
We understand the significant role our benefits play in motivating, inspiring and safeguarding our employees' well-being. Our benefits strategy is thoughtfully designed to echo our mission and values, recognising the diverse needs arising from different life stages of our ZOEntists.
Our approach to benefits takes an inclusive and flexible view of both personal and professional growth. From competitive health insurance and wellness packages to inclusive parental policies, building connection, and tailored professional development programs, we've got you covered.
At ZOE, we continue to build a benefits package that invests in our team members’ long-term personal and professional growth and wellbeing, adding to this list as it evolves.
Equal opportunities
We are committed to fostering a diverse and inclusive team where every individual can bring their authentic self to work. We believe that this is key to our success and are dedicated to positively impacting the tech industry. As part of our commitment to equal opportunities, we encourage candidates from underrepresented backgrounds to apply. We ensure a respectful and inclusive environment for all and do not discriminate on the basis of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. If you require any accommodations during the interview process, please feel free to inform us, and we will make every effort to support your needs.