Engineering Operations Manager

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We're looking for an experienced Engineering Operations Manager to join our Program Management & Engineering Operations team and lead the design and implementation of end-to-end SDLC processes. This role is onsite in Bellevue, WA at least three times a week. Reporting to the Director of Engineering Operations, you will:

• Architect and implement streamlined workflows between engineering and cross-functional teams (Product Management, Legal, Marketing, Customer Success, and Sales)
• Lead process design and implementation via our Atlassian product suite (Jira Data Center, Confluence, and Marketplace add-ons), including workflows, custom fields, and automation rules to improve team efficiency
• Develop and deploy comprehensive dashboards and reporting solutions to provide real-time visibility into key engineering metrics (e.g., sprint velocity, defect density, etc.) and team performance, leading to data-driven decision making
• Develop and execute change management strategies for new process and tool implementations, ensuring a smooth transition and high user adoption rates
• Create and deliver effective training programs for engineering teams and stakeholders to increase process compliance and proficiency

What We’re Looking for (Minimum Qualifications): 

• 8+ years of experience in engineering operations, technical program management, or similar roles
• 3+ years of experience with Jira (Data Center or Cloud) as an administrator, architect, developer, or product manager
• Experience designing and implementing quality gates, design and architecture review processes, and release management procedures
• Ability to manage multiple cross-functional (e.g. Engineering, Operations, Product Management, etc.) projects concurrently, with proven ability to add structure and standards across project teams
• Experience crafting and delivering engaging training materials and communication strategies (e.g., documentation, presentations, playbooks) to drive user adoption of new processes and tools

What Will Make You Stand Out (Preferred Qualifications):

• Experience consulting for SaaS companies on engineering transformation, with a focus on SDLC optimization and scaling
• Proficiency in data analysis, and experience building and presenting insightful visualizations for engineering metrics and performance
• Experience maintaining and optimizing integrations between engineering tools and other business systems (e.g. Google Product Suite - App Script, Salesforce Salescloud, etc.)

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.