This role requires strong analytical skills, effective partner management, and an understanding of feedback mechanisms. The responsibilities include collecting and analyzing feedback to assess the health, effectiveness, and performance of programs and applications. Leveraging both qualitative and quantitative data, translating feedback into actionable insights to inform program enhancements and user experience improvements. Monitoring program health, recommending changes for continuous improvement, collaborating with product managers, and reporting findings to partners. The user experience focus involves evaluating user satisfaction and usability through detailed analysis of survey data and other feedback sources.
Must Have:- Collect and analyze feedback to assess the effectiveness of programs.
- Translate feedback data into actionable insights for improvement.
- Monitor the performance of programs and applications.
- Collaborate with product managers and development teams.
- Report on feedback trends and performance metrics.