Feedback Health Management Analyst

This role demands strong analytical skills, effective partner management, and an understanding of feedback mechanisms. Responsibilities include, but are not limited to: Collect & Analyze Feedback: Design, distribute, and analyze feedback to assess the health, effectiveness, and performance of programs and applications. Leverage both qualitative and quantitative data from feedback and other sources to evaluate user satisfaction and usability. Develop Insights: Translate feedback data into actionable insights that inform program enhancements, user experience improvements, and strategic decision-making. Use insights to recommend improvements that optimize engagement and performance. Monitor Program Health: Track and measure the ongoing performance of programs and applications, ensuring they meet user needs and strategic goals while identifying areas for optimization. Evaluate business processes through root cause analysis, ROI/LOE assessments, and feedback trends. Continuous Improvement: Recommend and collaborate on changes to programs based on feedback analysis, aiming to optimize performance, engagement, and satisfaction. Collaboration: Work closely with product managers, program owners, and development teams to ensure alignment between user feedback and program objectives. Report on Findings: Create and present reports summarizing feedback trends, performance metrics, and health assessments to partners. Ability to communicate at all levels of leadership. User Experience Focus: Evaluate user satisfaction, usability, and effectiveness through detailed analysis of survey data and other feedback sources.