Field Engineer T3
7 Minutes ago • 2-4 Years
Software Development & Engineering
Job Description
This Field Engineer T3 role involves providing comprehensive onsite service support for large/complex clients, taking full ownership of service activities, and performing advanced maintenance and low-complexity installations. The successful candidate will offer technical feedback to enhance service delivery, resolve client issues using advanced tools, and proactively support team members. Requirements include a High School Diploma or GED, potentially a technical certification or Associate Degree, and 2-4 years of relevant experience.
Good To Have:
- May require technical certification or Associate Degree.
Must Have:
- Provides full range of Field Engineering support for an assigned base of large / complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- High School Diploma or GED required.
- Generally, 2-4 years’ experience in area of responsibility.
What success looks like in this role:
- Provides the full range of Field Engineering support for an assigned base of large / complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Provides technical feedback on equipment, systems and processes to improve overall service delivery.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Identifies and resolves systemic issues within the team.
- Proactively supports the needs of other team members, providing technical assistance and expertise.
- Contributes to improved client services metrics reporting and documentation.
- Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
You will be successful in this role if you have:
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 2-4 years’ experience in area of responsibility
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