Field Service Engineer

Job Title

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

Position Title- Field Service Engineer

Location: Chennai

You are responsible for

The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change, for Cathlab and multi-modality equipment (CT/MRI/Cathlab/XRay/Ultrasound)

• Basic troubleshooting, installation, maintenance and repair on designated equipment

• Completing Preventative Maintenance and field modifications.

• Ordering and managing repair parts cycle times.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Maintaining daily communications with customers to ensure resolution and proper follow-up.

• Maintaining tools and test equipment and ensuring they are properly calibrated.

• Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.

• Utilizing the escalation process to resolve customer service delivery issues.

• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.

• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

• The ability to lift and carry a toolbox that can weigh up to 50 lbs.

• Adhering to current regulatory requirements

Delivery:

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently

• The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine

• The FSE would also provide Demonstration  Support for the system in the region

• The position of a FSE would entail Commissioning and Handing-over of the respective systems projects

• FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame

• The FSE would implement FCO.

• Ensure Reduced down with timely updates to customer.

• Participate and drive projects to maintain Territory Operational KPI above target in complaisance manner.

Selling :

• As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets

• FSE would coordinate the process of Spare parts Sales with the Customer

• Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview

• The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.

Service Administration

• The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms

• The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents

• The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.

Customer Satisfaction

• FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.

You are a part of

Customer Support team and will be support on multimodality as FSE

To succeed in this role, you’ll need a customer-first attitude and the following

• BE- Any engineering

• 5+ years of experience in MRI

• Strong experience in medical device/services

• Experience in troubleshooting, Maintenance and installation of medical Equipment.

• Good Communication skills

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Notice for Philips Job Seekers

It has come to our attention that a group of unknown fraudsters  are reaching out to people on LinkedIn and other websites,  offering fake employment opportunities and charging a fee in the name of Philips. We have noticed that these emails are using fake domain addresses as opposed to Philips domain (Philips.com). Please note that Philips has a merit-based employee selection practice mentioned on our official website (www.philips.co.in). We do not charge / accept any amount or security deposit from job seekers during the selection process or while inviting candidates for an interview. To find out more, please read : https://www.philips.co.in/a-w/about-philips/public-notice.htm