Field Service Technician II

Overview

IGT is seeking a Gaming Field Services Technician II in the Reno area to support our casino services team and be part of our award-winning gaming products organization. This Field Services Technician will provide a variety of customer service duties related to the installation, troubleshooting, maintenance, removal, and repair of electronic gaming machines and all related systems, equipment and signs.

Responsibilities

• Responsible for various install, troubleshooting, and repair of IGT gaming machines. 
• Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
• Support various projects including new casino openings and expansions.
• Successfully delegate to peer staff on various system projects.
• Knowledge share with internal and external customers on new products.
• Maintain accurate inventory of parts issued. 
• Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work. Follow documentation, policies and procedures and perform tasks with minimal supervision.
• Reading and translating wiring diagrams.
• Resolve technical problems and perform program upgrades, and download set up.
• Testing programs with various verification devices.
• Troubleshoot with input and output tests.
• Set up game options and test various devices.
• Test pay table, reel strip and bonus awards.
• Install, repair and maintain data lines, fiber optics, and telephone lines.
• Knowledge share with customers on basic game functionality.
• Maintain a positive image of IGT with co-workers and IGT’s customers.
• In-depth user-level knowledge of SAP preferred. 

dations for improvements to procedures, etc.

Qualifications

Education Required

• High School Diploma or equivalent required.
• Technical or I.T. related training or education is a plus.

 
Experience Required

• Electronics, repair, field, or related industry experience.
• Slots & Gaming tech experience a plus. 

 
Skills Required

• Must be computer literate and have documented technical experience.
• Knowledge and understanding of AC/DC fundamentals.
• Knowledge of tools and experience using the tools is required.
• Ability, flexibility, and willingness to work varied shifts, overtime, travel to client sites as needed and on call shifts. 
• Must be able to lift 50 pounds and able to stand a full shift.
• Ability to follow policies, procedures, and safety guidelines.
• Must be able to adapt to various jurisdictions and interface with compliance officers. 
• Must have a valid driver's license and be willing to deliver equipment via box trucks.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-KG1