Field Technical Support Consultant - Audio/Video
Job Summary
Job Description
This role is for a Field Technical Support Consultant specializing in Audio/Video, responsible for on-site implementation, troubleshooting, and customer handling. Key duties include leading installations, coordinating with vendors, updating stakeholders, and resolving project issues. The position requires a Bachelor's degree in Engineering with 8-10 years of experience in networking, VoIP, Video, ITP, or Tele-presence, strong communication, and extensive travel.
Must have:
- Strong technical deployment and customer handling in networking, VoIP, or Video.
- Proficiency in troubleshooting using standard tools like Wireshark and strong problem-solving skills.
- Experience handling corporate customers or global accounts.
- Primary accountability for on-site implementation, including site surveys, vendor coordination, installation, testing, and certification.
- Regularly update project managers and stakeholders on implementation status.
- Proactively identify and resolve issues or bottlenecks affecting project completion.
- Liaise with stakeholders, partners, and authorities to ensure industry best practices and statutory compliance.
- Assist in program reviews and provide feedback to partners, customers, and engineering leadership.
- Build and maintain relationships with key external and internal stakeholders.
- Collaborate with project managers to develop and own advanced services knowledge management documentation.
- Share best practices and lessons learned with deployment teams.
- Participate in events like conference calls, video conferences, and workshops to enhance service delivery capabilities.
- Ability to travel up to 100% and at short notice.
- Bachelor's degree in Engineering or equivalent with 8-10 years of overall industry experience.
- Prior experience in ITP projects.
- Prior experience in the Tele-presence industry.
- Excellent interpersonal and communication skills, proficient in oral and written English.
- Good stakeholder management skills, including influencing and negotiating.
- Strong MS Office and reporting skills.
- Strong desire and motivation for customer success.
- Flexibility in working hours, open to travel, self-learner, and team player.
Good to have:
- CCNA certification
8 skills required
Job Details
Your Day to day:
- Strong technical deployment/customer handling in networking, VoIP or Video
- Good skills of troubleshooting, using different standard tools like Wireshark and problem-solving skills
- Experience in handling corporate customers or global accounts.
- Understand/able to communicate advance services offerings to customers/partners
- Primary accountability of on-site Implementation – site survey, Interface/coordinate with vendors and partners, leading the installation at site, testing and certifications of the installations
- Update regularly the status to assigned implementation projects to project managers and other stake holders
- Pro-actively raise and lead the efforts in clearing issues/bottlenecks that might affect successful completion of the implementation projects
- Liaise with the stakeholders, partners and relevant external authorities to deliver industry best practice and statutory requirements
- Assist in program reviews/providing feedback to partners, customers and engineering leadership
- Build/Maintain relationships with key external and internal stakeholders
- Work closely with assigned project manager, team to develop/own advance services related knowledge management documentation-project charters and governance structures
- Share the best practices/lessons learned with rest of the deployment teams
- Take part in events to include conference calls, video conferences, workshops to proactively enhance relevant advance services delivery capabilities
- Travel: Up to 100% and at short notice.
What you bring to the team:
- Bachelor's degree in Engineering/equivalent with 8-10 years overall industry experience.
- Prior experience in ITP projects
- Prior experience in Tele-presence industry
- Excellent interpersonal and communication skills and proficiency in oral and written English communication.
- Good stakeholder management skills (interpersonal, influencing, negotiating)
- Strong MS office skills and reporting skills.
- Strong desire/motivation in customer success
- Flexibility in working hours, open for travel, self-learner and team player
- CCNA certification is preferred
- Good verbal/written communication skills
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About The Company
Our vision is to create a world where innovation drives extraordinary contributions to humanity. This vision guides everything we do, how we do it, and why we do it.
Our technology – a product and service portfolio of personal systems, printers, and 3D printing solutions – was created to inspire our vision and we are doing everything in our power across climate action, human rights, and digital equity to make it so.
We believe thoughtful ideas can come from anyone, anywhere, at any time. And all it takes is one to change the world.
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