Field Technician - Piracicaba- SP

1 Day ago • All levels

Job Summary

Job Description

As a Field Technician, you will act as a Field Engineer for specific clients, providing comprehensive software, hardware, and network support for various devices including desktops, laptops, servers, and AV rooms. Your responsibilities will include installing and maintaining PCs, networks, and associated software, performing installations, moves, adds, and changes, and ensuring client satisfaction by meeting SLA requirements. You will also provide problem follow-up and escalations, maintaining a high degree of professionalism in all interactions.
Must have:
  • Support users in first-level calls for hardware and software.
  • Answer calls via remote access tools, chat or email.
  • Install some types of hardware.
  • Configure networked computers.
  • Maintenance of computers, notebooks.
  • Implement new functionalities that facilitate users' daily lives.
  • Follow up on calls from beginning to end, monitoring SLA and seeking the best solution.
  • Identify and suggest improvements in the system and the service process.
  • Prepare materials that help clarify doubts.
  • Perform IT asset management of the client's stock.
  • Configuration and troubleshooting of mobile devices (app installation and Android configuration).
Good to have:
  • Experience in call service
  • Experience in equipment rollout
  • Knowledge of ServiceNow
  • Knowledge of Dell equipment
  • ITIL Methodology
  • Self-management
  • Analytical thinking
  • Customer focus
  • Teamwork
  • Effective communication

Job Details

What success looks like in this role:

  • Acts as a Field Engineer for specific clients and/or for specific products and applications, including technology kiosks/tables.
  • Provides software, hardware, and network support for desktops, laptops, servers, network devices, AV rooms, and other networked devices.
  • Installs and maintains PCs and associated software, networks, servers, peripherals, and other networked devices.
  • Offers support for network products from an operational and maintenance perspective, including preventive maintenance activities.
  • Performs installations, moves, adds, and changes as needed.
  • Tests and certifies client-approved PCs, networks, servers, and applications.
  • Provides problem follow-up or escalations.
  • Maintains a high degree of professionalism in actions, behavior, and dress.
  • Meets SLA requirements and ensures customer satisfaction in all interactions.

You will be successful in this role if you have:

Key Responsibilities

  • Support users in first-level calls for hardware and software.
  • Answer calls via remote access tools, chat, or email.
  • Install some types of hardware.
  • Configure networked computers.
  • Maintenance of computers, notebooks.
  • Implement new functionalities that facilitate users' daily lives.
  • Follow up on calls from beginning to end, monitoring SLA and seeking the best solution.
  • Identify and suggest improvements in the system and the service process.
  • Prepare materials that help clarify doubts.
  • Perform IT asset management of the client's stock.
  • Configuration and troubleshooting of mobile devices (app installation and Android configuration).

Key Qualifications

  • High School Diploma – Mandatory
  • Intermediate/technical English
  • Intermediate knowledge of Operating Systems.
  • Intermediate knowledge of Office Suite (Outlook, Excel, and Word).
  • Intermediate knowledge of Networks.
  • Intermediate knowledge of Internet (connection, browsing, intranet, internet, proxy configuration, etc.).
  • Knowledge in Desktop and printer installation and maintenance.
  • Knowledge in software installation and configuration.
  • Skill in Organization and Methods.
  • Skill in Negotiation and communication.
  • Skill in Relationships.
  • Easy access to the city of Piracicaba - SP.

Desired, if you have:

  • Experience in call service;
  • Experience in equipment rollout;
  • Knowledge of ServiceNow.
  • Knowledge of Dell equipment
  • ITIL Methodology
  • Self-management
  • Analytical thinking
  • Customer focus
  • Teamwork
  • Effective communication
  • Possess own vehicle to work on service calls (receiving reimbursement for vehicle use). KM reimbursement 1.14.

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About The Company

Unisys is a global technology solutions companythat powers breakthroughs for the world’s leading organizations.We change how people experience technology and help organizations act upon new opportunities throughdigital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.

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