Prince George Data Center Engineer

This role involves serving as a Data Center Engineer, potentially leading a team and providing technical direction. Responsibilities include troubleshooting client escalations, supporting product roll-outs, and acting as a subject matter expert. The successful candidate will monitor system performance, develop process improvements, and ensure a positive client experience. A high school diploma or GED and generally 7+ years of experience are required.

Must Have

• High School Diploma or GED
• Generally, 7+ years’ experience in area of responsibility
• Troubleshoot and resolve client escalations
• Monitor equipment, system and network performance
• Provide technical advice and support to team members

Good to Have

• Technical certification or Associate Degree
• Specialized and specific skillsets to support niche client environments
• Ability to serve as team or site leader

What success looks like in this role:

• May serve as team or site leader, providing direction to other technicians.
• May have specialized and specific skillsets to support niche client environments.
• May assist with resource / task scheduling and resource management.
• Ensures best in class client experience across Field Engineering operations.
• Troubleshoots and resolves client escalations from team members.
• Supports roll-out of new, enhanced or upgraded products.
• Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.
• Assists in providing technical training and improvement programs.
• Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction.
• Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues.
• Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.

You will be successful in this role if you have:

High School Diploma or GED required

May require technical certification or Associate Degree

Generally, 7+ years’ experience in area of responsibility