Sr Technical Customer Service Desk Agent in Indianapolis, IN

This role involves providing Tier 1 and Tier 2 technical support, troubleshooting complex hardware, software, and network issues, and resolving problems related to voice communications and remote access. The agent will identify root causes, communicate solutions to users, and support junior agents. Candidates should have 2-4 years of experience in a relevant area, with some college or technical certification preferred.

Must Have

• Provide Tier 1 and Tier 2 support
• Troubleshoot and resolve complex issues
• Support maintenance of hardware/software, client proprietary, COTS, and Unisys applications
• Assist with resolution of issues with voice communications and voicemail systems
• Assist with resolution of issues with network connectivity, printing, and remote access to desktop equipment
• Identify root causes of problems and take responsibility for timely solution
• Communicate problem, resolution, and root cause information to users
• Support L1 and L2 support agents in day-to-day questions
• Utilize problem solving and analytical skills
• 2-4 years’ experience in area of responsibility

Perks & Benefits

• Unlimited paid time off
• 401(k) match
• Comprehensive healthcare
• HSA matching
• Ongoing learning opportunities
• Support for work-life balance

What success looks like in this role:

• Provides Tier 1 and Tier 2 support.
• Troubleshoots and resolves complex issues including:
• Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and
• Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment.
• Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.
• Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.
• Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

You will be successful in this role if you have:

Preferred Some College

May require technical certification or Associate Degree

Generally, 2-4 years’ experience in area of responsibility

Benefits

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.

Video Interview

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.