Onsite Lead IT Support Engineer

Unisys

4-6 Years | London, United Kingdom (On Site) | Full Time | 1 day ago

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Job Summary

Unisys is seeking an experienced Onsite Lead IT Support Engineer to manage a team of customer-facing engineers. This role involves leading, mentoring, and supervising the team, coordinating daily activities like incident response and installations, ensuring service excellence, and managing resources. The successful candidate will also provide technical support, ensure compliance, engage with clients, and drive continuous improvement initiatives, collaborating cross-functionally to deliver secure and reliable technology services.

Must Have

Lead, mentor, and supervise a team of onsite engineers, fostering collaboration and professional growth.
Coordinate daily activities including incident response, service requests, installations, upgrades, and preventive maintenance.
Ensure adherence to SLAs, processes, and company standards for all service delivery.
Plan, schedule, and allocate resources for field operations to meet contractual deadlines and client expectations.
Provide guidance and troubleshooting during BAU activities, including maintenance and repair tasks.
Enforce compliance with safety regulations, company policies, and industry standards at all times.
Act as the primary point of contact for operational queries, maintaining strong relationships and clear communication.
Monitor progress, prepare reports, and escalate issues when necessary.
Drive initiatives to enhance efficiency, service quality, documentation, knowledge sharing, and customer satisfaction.
Collaborate with project management, account management, and logistics teams for seamless execution.
Ensure compliance with cybersecurity and data protection policies, including completion of mandatory training.
High School Diploma or GED required.
4–6 years of experience in IT support or related field.
Strong leadership and communication skills.
Solid understanding of IT infrastructure, troubleshooting, and service management principles.

Good to Have

Technical certification or Associate Degree preferred

Perks & Benefits

Pension
Life Assurance
Private Medical
Option for private dental
International and varied field of work with worldwide opportunities
Corporate Social Responsibility and DEI standards
Unisys University access
MBA sponsorship program
International work opportunities abroad
Wellbeing & Employee Assistance Program
Solid qualification-, performance- & competence-based remuneration model
Attractive pension scheme and various allowances
Bonus/referral/incentive/recognition programs

Job Description

Introduction – About Unisys

At Unisys, we deliver innovative solutions that transform how businesses and governments operate. Our mission is to provide secure, reliable, and cutting-edge technology services that empower organizations to achieve their goals. As part of our team, you’ll join a global leader committed to excellence, collaboration, and continuous improvement.

Role Overview

We are seeking an experienced Onsite Lead IT Support Engineer to oversee and manage a team of customer-facing engineers. This role requires strong leadership, technical expertise, and a proactive approach to ensure seamless service delivery and client satisfaction.

Key Responsibilities

Leadership & Team Management:

Lead, mentor, and supervise a team of onsite engineers, fostering collaboration and professional growth.

Operational Oversight:

Coordinate daily activities including incident response, service requests, installations, upgrades, and preventive maintenance.

Service Excellence:

Ensure adherence to SLAs, processes, and company standards for all service delivery.

Resource Planning:

Plan, schedule, and allocate resources for field operations to meet contractual deadlines and client expectations.

Technical Support:

Provide guidance and troubleshooting during BAU activities, including maintenance and repair tasks.

Compliance & Safety:

Enforce compliance with safety regulations, company policies, and industry standards at all times.

Client Engagement:

Act as the primary point of contact for operational queries, maintaining strong relationships and clear communication.

Reporting & Escalation:

Monitor progress, prepare reports, and escalate issues when necessary.

Continuous Improvement:

Drive initiatives to enhance efficiency, service quality, documentation, knowledge sharing, and customer satisfaction.

Cross-Functional Coordination:

Collaborate with project management, account management, and logistics teams for seamless execution.

Cybersecurity & Training:

Ensure compliance with cybersecurity and data protection policies, including completion of mandatory training.

You will be successful in this role if you have:

High School Diploma or GED required
Technical certification or Associate Degree preferred
4–6 years of experience in IT support or related field
Strong leadership and communication skills
Solid understanding of IT infrastructure, troubleshooting, and service management principles

Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!

Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.

Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!

International work opportunities abroad for all employees

"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!

Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances

Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!