Tech Service Desk Agent

The Tech Service Desk Agent will provide support for moderately complex technical issues, including hardware, software, client, and COTS applications, as well as network and user administration. This role involves resolving challenging incidents, escalating complex problems to specialized teams, and supporting L1 agents. Candidates should possess strong problem-solving and analytical skills, with 1-2 years of relevant experience.

Must Have

• Answer moderately complex questions
• Support hardware, software, client, and COTS applications
• Perform network and user administration
• Escalate complex problems to other resolver teams or vendors
• Utilize problem solving and analytical skills
• Support L1 agents
• High School Diploma or GED required
• 1-2 years’ experience in area of responsibility

Good to Have

• Technical certification or Associate Degree

What success looks like in this role:

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 1-2years’ experience in area of responsibility

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.