Customer Advisor (w/m/d)

Enpal aims to put a solar system on every roof, a storage unit in every house, and an electric car in every garage by making solar energy simple. They rent solar systems, electricity storage, and wall boxes with an all-inclusive tariff, complemented by a green electricity tariff, all intelligently networked. As a Customer Advisor, you will guide customers through their journey, handle inquiries and concerns independently, manage sensitive data, act as an interface between departments, solve problems creatively, and support process improvement.

Must Have

• Guide customers through their journey and independently process inquiries and concerns
• Handle sensitive customer data confidentially
• Act as an interface between various departments
• Solve problems creatively in daily operations
• Support making existing processes more effective and efficient
• Strong communication skills and a team player
• Fast yet careful and customer-oriented work style
• Enjoy direct customer communication, especially by phone
• Confident handling of escalation cases and ability to resolve conflicts in a structured and solution-oriented manner
• Organized and structured work style for efficient processing of customer inquiries
• Excellent German language skills

Perks & Benefits

• Work in Germany's first green Unicorn and actively shape the solar energy transition
• Highly motivated and diverse team with more than 65 different nationalities
• Modern office in Berlin-Friedrichshain with amenities like a table tennis table, yoga corner, rooftop terrace, and filled drink refrigerators
• Hybrid work model and flexible working hours
• Onboarding day to get to know the company, team colleagues, and founder Mario
• Stay informed with monthly All-Hands meetings and Lunch & Learn sessions
• Legendary team spirit and unforgettable team events
• Strong feedback culture for continuous growth

Company Description

Our goal is a solar system on every roof, a storage unit in every house, and an electric car in every garage. How do we achieve this? Enpal makes solar finally simple: We rent solar systems, electricity storage, and wall boxes at an all-inclusive tariff, supplemented by a cheap green electricity tariff, and intelligently networked into an integrated overall solution.

On our way to becoming the largest energy company in Europe, we are just getting started. That's why we are looking for talents to accompany us on this journey, leave their footprint, and celebrate successes with us. With us, you will find a dynamic work environment, as well as the space to develop personally and professionally and to effectively use your strengths.

As the first green Unicorn in Germany and the fastest-growing energy company in Europe (FT1000 Ranking 2022 by Financial Times & Statista), we continue to drive our mission of green energy for all. Be a part of this success story and change the world with us!

Job Description

• You accompany our customers on their customer journey and are responsible for independently processing inquiries and concerns.
• You handle sensitive customer data with trust.
• You are the interface between various departments.
• You see yourself as a problem solver and find creative approaches for our operational day-to-day business.
• You support in making existing processes more effective and efficient.

Qualifications

• You are a strong communicator and a team player.
• You are characterized by a fast yet careful and customer-oriented way of working.
• You enjoy customer communication: Enjoy direct customer communication, especially by phone.
• You master the confident handling of escalation cases and have the ability to resolve conflicts in a structured and solution-oriented manner.
• You have an organized and structured way of working for efficient processing of customer inquiries.
• You have excellent German language skills.

Additional Information

• Work in Germany's first green Unicorn and actively shape the solar energy transition.
• The sun shines all over the world - At Enpal you will find a highly motivated and diverse team, with more than 65 different nationalities.
• We fulfill every startup cliché - In our modern office in Berlin-Friedrichshain you will find everything your heart desires, from a table tennis table and yoga corner to a rooftop terrace and filled drink refrigerators.
• Prefer to keep your pet company at home or your colleagues in the office? Even after the pandemic, we offer you a hybrid work model and flexible working hours.
• Your kick-start at Enpal - Get to know the company, your team colleagues, and our founder Mario on your onboarding day.
• Stay up to date - Whether it's company figures at our monthly All-Hands meetings or how a photovoltaic system works at Lunch & Learn, you always know exactly what's going on.
• The energy transition only works together - At Enpal, a legendary team spirit and unforgettable team events await you.
• No progress without mistakes - We live a strong feedback culture and grow with your input.

We at Enpal are proud of the diversity of our team. Neither during hiring nor during employment are decisions made based on skin color, religion or religious belief, ethnic or national origin, nationality, gender identity, sexual orientation, disability, or age. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind.