Support Analyst

14 Minutes ago • All levels

Customer Service

Job Description

Unisys is seeking an IT professional to join a delivery team supporting Public Sector clients in the UK and Europe, specifically in the Justice, Law Enforcement and Border Security industry. This hands-on role involves assisting the Service Delivery team with services and projects, including bids and business initiatives. Responsibilities include monitoring and resolving incidents, fulfilling service requests, user account administration, performing daily checks, software installation, and supporting project management. Candidates must be eligible for UK Security Clearance and demonstrate a keen interest in IT Service Management.

Good To Have:

Able to demonstrate a keen interest in developing a career in IT Service Management
Strong attention to detail with the ability to quickly understand new concepts and principles
Task ownership and ability to manage time effectively across multiple activities
Strong financial and analytical skills
Building strong collaborative and influential relationships with a range of stakeholders
Effective decision making and strong verbal and written communication
Flexible and positive about change
Competent IT literacy around bespoke applications and, operations and service desk activities

Must Have:

Candidates must be eligible for, and will be required to obtain, Security Clearance for this post
Must be a British Passport holder, and a resident of the UK for the past 3 years
Monitor incoming incidents and service requests during duty hours
Investigate and resolve incidents, fulfil service requests, ensure no SLA breaches
Perform user account administration and data loading
Perform daily checks, monitor operations dashboard, resolve issues and alerts
Perform software installation, update, and testing
Support the service and project management team in delivery of projects and services
Liaise closely with Project Lead(s) to ensure project planning and service reporting is understood and accurate
Provide project office administration support by maintaining project documents
Calculate charges based on usage, issue invoices and ensure timely payment
Effectively manage deliverables and dependencies in line with project and service schedules
Produce service reports, status updates, and communicating project progress
Act as an escalation point for support team members
Develop and implement documented SOP's, change control procedures and Release Notes

Perks:

Pension
Life Assurance
Private Medical
Option for private dental

Add these skills to join the top 1% applicants for this job

team-management

oracle

game-texts

postgresql

unix

oracle-database

sql

What success looks like in this role:

PLEASE NOTE:

Candidates must be eligible for, and will be required to obtain, Security Clearance for this post - you will need to be a British Passport holder, and a resident of the UK for the past 3 years (already having clearance is advantageous).

At Unisys, we are dedicated to building high-performance, secure digital solutions that drive innovation and transformation for our clients. With a legacy of over a century in technology leadership, we empower businesses and governments around the world to achieve new levels of efficiency, security, and customer satisfaction. Our team thrives on solving complex challenges with cutting-edge technologies, and we are proud to be a trusted partner to some of the world’s most respected organizations.

Unisys are seeking an IT professional to work as part of a delivery team supporting Public Sector clients in the UK and Europe, particularly to the Justice, Law Enforcement and Border Security industry segment.

This is a hands-on role where we are looking for someone who will assist other members of the Service Delivery team in the delivery of services and projects, including bids and business initiatives.

The Role:

Monitor incoming incidents and service requests during duty hours (extended business hours on a rota) take ownership or assign incidents to available team members.
Investigate and resolve incidents, fulfil service requests, ensure no SLA breaches.
User account administration and data loading.
Perform daily checks, monitor operations dashboard, resolve issues identified and alerts.
Perform software installation, update, and testing.
Support the service and project management team in delivery of projects and services.
Liaise closely with Project Lead(s) to ensure all project planning and service reporting is understood and accurate, and any risks and/or issues are highlighted.
Provide project office administration support by maintaining project documents and other information in the project repository.
Calculate charges based on usage, issue invoices and ensure timely payment.
Take an active role in discussions about potential solutions and next steps.
Effectively manage deliverables and dependencies in line with project and service schedules.
Produce service reports, status updates, and communicating project progress.
Act as an escalation point for support team members.
Develop and implement documented SOP's, change control procedures and Release Notes.

You will be successful in this role if you have:

Able to demonstrate a keen interest in developing a career in IT Service Management.
Strong attention to detail with the ability to quickly understand new concepts and principles.
Task ownership and ability to manage time effectively across multiple activities.
Strong financial and analytical skills.
Building strong collaborative and influential relationships with a range of stakeholders.
Effective decision making and strong verbal and written communication.
Flexible and positive about change.
Competent IT literacy around bespoke applications and, operations and service desk activities
Have skills in:
Providing second line support for bespoke applications
Operating system platforms such as UNIX and Windows
Databases, for example, Microsoft SQL Server, Oracle Database and PostgreSQL
Scripting in Windows and UNIX

What do we offer?

Pension
Life Assurance
Private Medical
Option for private dental

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

About Us

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn.

https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity