Forward Deployed Engineer

Team: Delta - Applied AI Engineering

What You'll Do:

• Design & Deploy AI Agents: Build, configure, and launch intelligent agents using the DevRev platform to solve real customer problems.
• Integrate Systems: Connect AI agents with external platforms (e.g., CRMs, APIs, databases) for seamless workflow automation.
• Optimize Performance: Tune prompts, logic, and agent configurations for accuracy, reliability, and scalability.
• Own Requirements: Partner with customers to deeply understand their needs and translate them into technical agent specifications.
• Prototype & Iterate: Lead live demos, build rapid proof-of-concepts, and refine solutions through customer feedback.
• Lead Execution: Define project plans, align internal teams, and ensure timely delivery of deployments.
• Advise Customers: Act as a trusted technical advisor on AI agent architecture, performance, and long-term scalability.

What You Bring:

• Background: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• Experience: 3+ years in software development, AI/ML engineering, or technical consulting. Customer-facing experience a plus.
• Coding Skills: Strong proficiency in Python and/or Golang. Clean, maintainable code is your default.
• Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, and frameworks like RAG and function calling.
• Cloud & DevOps: Hands-on experience with AWS, GCP, or Azure, and modern DevOps practices (CI/CD, containers, observability).
• System Integration: Comfortable integrating systems via APIs, webhooks, and event/data pipelines.
• Data-Driven Mindset: Use A/B testing, telemetry, and metrics to guide decisions and drive improvements.
• Communication: Strong written and verbal skills to articulate technical concepts to both engineers and business stakeholders.
• Customer Empathy: A bias for action and a relentless focus on solving problems for customers.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.