Front Office Administrative Associate

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

This position is the first face and voice with whom immigrants in our community will interact and ensures they are received with welcome and dignity. This position will be responsible for welcoming and assisting everyone who comes to the office or calls on the phone and connecting them with the correct person or department to receive assistance. Applicants must be fully bilingual in both spoken and written English/Spanish.

ROLE & RESPONSIBILITIES:

• Answer all client questions by phone or in person and direct when appropriate to World Relief staff
• Facilitate in-person and telephone intake of new and existing clients
• Work collaboratively with Immigrant Legal Services Administrative Assistant also located in the Chicago office
• Maintain an office-wide shared calendar
• Train and oversee volunteers or interns who may assist in front office duties
• Spanish/English language translation as needed
• Coordinate outgoing office mail correspondence
• Receive incoming faxes on behalf of the office and distribute to the appropriate person
• Assist in organizing the donations storage room
• Follow proper opening/closing protocols for the office
• Participate in Operations Team departmental meetings (Once a month)
• Case note existing client interactions
• Participate in World Relief Chicagoland staff trainings and activities
• Other duties as assigned

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs

, Statement of Faith

, Christian Identity

and National Evangelicals For the Health of The Nation document

• Bilingual in English and Spanish, with fluency in spoken and written forms.
• Ability to translate documents both from Spanish to English and vice versa.
• Proficiency with Microsoft, Outlook, Word & Excel

PREFERRED QUALIFICATIONS:

• Excellent communication skills including an ability to patiently inform and direct
• Cross-cultural experience including cross-cultural communication skills
• Ability to handle a large call volume and manage frequent interruptions
• Excellent problem-solving skills and flexibility to work in a frequently changing environment
• Strong attention to detail and organizational skills
• Strong self-starter skills and a desire to learn and grow
• Flexibility to keep updated on changes to programs

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.