Volunteer & Donations Coordinator- Limited Term- 2025358

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor? If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you. World Relief seeks a Volunteer & Donations Coordinator to serve in our Dallas office. The Volunteer & Donations Coordinator Role supports World Relief’s efforts of building a vibrant community engagement structure that positively impacts clients, World Relief, the church, and the community. This is accomplished through ensuring volunteers are engaged in the development of authentic relationships with immigrants, in fostering welcoming communities for mutual transformation through building a strong volunteer onboarding and training experience, coordinating engagement with different programmatic areas, and providing ongoing support and development of volunteer engagement pathways. The coordinator will be responsible for the successful implementation and oversight of the overall volunteer program including recruitment & onboarding, training, placement, engagement, retention and recognition for both individuals and groups. This role will also support World Relief’s efforts by helping transform generous donations into life-changing resources for families starting anew. This role will engage donors and volunteers, creating meaningful and memorable experiences that foster a community of generosity and compassion. Your work will involve managing the intake, organization, and distribution of essential items, ensuring that each donation reaches those in need quickly and efficiently. Additionally, you’ll play a crucial role in accurately reporting and logging donations in our database, providing critical support to our mission and enhancing our operational efficiency. Join us in this exciting and rewarding role, where your efforts will directly contribute to the well-being of refugee families and the broader mission of World Relief.

This is a limited-term position funded through a grant agreement until (September 30, 2026) and contingent upon funding extension.

ROLE & RESPONSIBILITIES:

• Volunteer Coordination (30 hours per week)
• Program, Training, Support, and Recognition:
• Ensure a strong and dynamic volunteer base enabling the Dallas office to effectively support service delivery and community outreach objectives.
• Maintain and adapt a comprehensive volunteer engagement plan including formal recruitment, training, communication and recognition plans
• Recruitment & Onboarding:
• Collaborate with other Church & Community Engagement staff to develop and implement recruitment strategies for critical volunteer opportunities, assessing and refreshing priorities on an ongoing basis
• Develop, promote, and maintain a wide range of volunteer opportunities to further integrate volunteers throughout the office
• Represent World Relief at events to promote and recruit volunteer opportunities
• Maintain a consistent, efficient and thorough application and screening process of all volunteers that complies with National Performance Standards
• Respond to volunteer inquiries from the public in a timely, professional manner
• Training
• Ensure the provision of orientation and training to all incoming groups and individual volunteers
• Collaborate with necessary departments in the scheduling, development, coordination and facilitation of volunteer orientations and trainings
• Develop and conduct refresher and leadership development training sessions for existing volunteers
• Placement
• Closely track database and manage volunteer assignments.
• Develop frequent emails, phone calls, and unique methods of engagement within existing volunteer base.
• Monitor the progress of each volunteer assignment, addressing any performance deficits in a timely manner.
• Engagement & Retention:
• Work closely with all departments to guide, identify and support volunteer staffing needs
• Coordinate volunteer communications and collaborate with CCE Lead & the Marketing Coordinator on newsletters
• Create and plan opportunities for meaningful gathering of volunteers for encouragement & recognition throughout the year
• Maximize use of World Relief’s e-learning platform “the Workshop” to develop learning pathways for churches and volunteers
• Ensure follow-up and communication with designated churches, organizations, volunteer groups, including appreciation, events and thank-you notes
• Programs and Services Collaboration
• Collaborate with programs staff to create and support church and volunteer engagement opportunities.
• Acts as a liaison between volunteers and the office to ensure that staff are prepared for the arrival of volunteers, and that all necessary tools, resources, and materials are readily available and that all staff understand details and expectations.
• Attend joint departmental meetings to share volunteer input on client adjustment and integration, and to better guide volunteers in assisting to meet programmatic and missional goals.
• Ensure appropriate and timely communication between volunteers and World Relief in order to address volunteer opportunities, concerns, questions or needs and relay to appropriate staff
• Alongside other Church and Community Engagement staff, develop an office-wide volunteer philosophy and recruitment strategy
• Manage Volunteer Program metrics by developing and maintaining program evaluation methods, including regular entry and monitoring of volunteer data and tracking, to evaluate program effectiveness and growth opportunities
• Provide coaching and accountability to employees who interact with community partners and volunteers, focused on volunteer role development, recruitment, placement, retention, encouragement, and recognition
• Participate in national volunteer staff working groups on a regular basis

Donations Coordination (10 Hours Per Week)

• Schedule and assist with donations pick-ups and drop-offs and coordinate with appropriate staff, volunteers, etc. to complete if necessary
• Participate in meetings with Church & Community Engagement and client service departments to discuss & brainstorm opportunities to meet the needs of program participants
• Conduct inventory of the donations closets and track items needed
• Maintains safe and clean work environment by keeping donations organized and spaces neat and tidy.
• As donations are received and distributed, input them into Dynamics
• Discover new opportunities to receive donated items to increase Gift-in-Kind (GIK)
• Oversee automobile donations and ensure appropriate paperwork and DMV requirements are completed
• Collaborate with various departments in order to fulfill grant requirements for GIK
• Continually evaluate systems with programs and train staff as needed to utilize systems
• Engage in recurring collaborative & strategic planning meetings both at the local and national level
• As needed and in collaboration with CCE team update donation requests forms, donations website page, etc.
• Provide reports regarding donations to supervisor, or as instructed

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Current driver’s license and access to reliable transportation required
• Flexibility in schedule required (meetings with volunteers and donors may fall outside normal business hours)
• Bachelor’s degree or equivalent experience required
• Up to 25% domestic travel only required

PREFERRED QUALIFICATIONS:

• Strong written and verbal communication English
• Experience working with individuals and churches and comfortable with public presentations
• Demonstrated ability to solve problems in an efficient, calm manner.
• Demonstrated ability to coordinate logistics
• Demonstrated ability to multi-task and manage multiple deadlines with a limited degree of supervision.
• Must have the ability to work under pressure with flexibility in a virtual or in-person team setting
• Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization.
• Demonstrated ability to perform well in spite of complex challenges.
• Able to build positive inter-departmental relationships.
• Self-motivated worker with the ability to problem solve and demonstrate initiative
• Previous experience with volunteer management and training development preferred
• Experience working or volunteering with refugee or immigrant communities strongly preferred
• Demonstrated ability to work effectively and sensitively with people of diverse cultural and religious backgrounds
• Strong computer knowledge, including MS Office and the ability to learn new programs
• Conduct set in a professional, customer-service oriented manner
• Organizational skills, data entry (update in Dynamics) and computer skills, inventory and record-keeping, etc.

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.