Game Producer, Live Operations – World of Warcraft

Your Mission

As a Game Producer on the World of Warcraft Live Operations Team you will be the first line of defense for troubleshooting live issues impacting our players and internal outages affecting game development. You’ll collaborate with a diverse team to communicate risks, eliminate roadblocks, and facilitate seamless content releases across our broad array of World of Warcraft game versions.

We’re looking for someone that’s passionate about player experience, who understands how frustrating it can be to encounter a service outage and who can stay calm under pressure while coordinating solutions.

If you are a motivated and detail-oriented professional who thrives in a fast-paced environment and is eager to contribute to the success of World of Warcraft, we invite you to apply for this exciting opportunity. Join us in shaping the future of one of the most iconic MMO franchises in the world!

This role is anticipated to be a remote work position located in Europe.

What you bring to the table:

• Facilitate the operation of the Public Test Realm, oversee the generation of Release Candidate builds, and manage the deployment of patches to the live game

• Ensure the continuous development of the game by keeping our QA and Vendor test environments up-to-date, removing potential roadblocks.

• Cultivate an in-depth understanding of World of Warcraft as a service, minimizing team interruptions and offering guidance on technical challenges.

• Act as a live service owner, proactively driving issue prevention, diagnosis, mitigation, and root cause analysis.

• Plan and task infrastructure and feature improvements for a team of cross-discipline engineers and technical experts.

• Provide 24/7 operational support, participating in an on-call rotation alongside fellow producers.

Minimum Requirements:

• 3+ years of game production or equivalent project management experience

Knowledge & Skills

• Detail and process oriented with strong organizational skills

• Exhibits clear and concise communication skills, effectively engaging with both technical and non-technical stakeholders.

• Knowledge of software development processes and/or strong project management skills

• Displays unyielding self-motivation and initiative in approaching tasks and overcoming obstacles.

Key Attributes

• Strong sense of ownership and accountability in tackling new challenges, even when outside your immediate area of responsibility

• Able to develop long-term relationships across partner teams within the organization

• Ability to manage multiple projects and prioritize effectively under important deadlines

• Maintains a calm and deliberate demeanor in a highly dynamic, fast-paced environment.

Extra Points:

• Experience in live service operations or IT/Infrastructure roll outs

• Proficient with Jira and Confluence

• Passion for game development and MMO games

• Knowledge of World of Warcraft gameplay and systems

• A strong curiosity for how things work

• Experience in the game industry in Quality Assurance, Customer Service, or Esports departments

Your Platform

Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android.

Our World

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.