Global Process Analyst

1 Month ago • 8 Years + • $142,000 PA - $214,100 PA

Job Summary

Job Description

Apple is seeking a Global Process Analyst for its Worldwide Sales Business Process Re-engineering (WW Sales BPR) group. The role involves implementing strategies, programs, tools, and processes to drive sales, improve customer experience, and innovate channel operations. Responsibilities include understanding business needs, facilitating workshops, developing roadmaps, recommending process innovations, leading solution development from concept to completion, and partnering with leadership on business cases. The analyst will also define project criteria, track progress, adopt development methodologies, support key business processes for data integrity and governance, design data-driven insights, lead User Acceptance Testing (UAT), and drive change readiness. Experience with Salesforce Sales Cloud, Marketing Cloud, and Einstein Analytics/Tableau CRM is also involved. The ideal candidate is a strategic thinker with strong analytical and problem-solving skills.

Must have:

Minimum 8+ years as a business analyst or related role
Experience leading enterprise-scale CRM and PRM projects
Experience managing large-scale complex projects globally
Proven experience in SDLC project management and analysis
Hands-on experience with Agile/Scrum methodologies
Bachelor's degree in Business Management, Computer Science, or Engineering

Good to have:

Master's degree preferred
Exceptional attention to detail and strong organizational skills
High level of integrity, trust, and accountability
In-depth knowledge of Salesforce Platform (Sales Cloud, Experience Cloud, Marketing Cloud)

Perks:

Apple shareholder opportunities
Discretionary employee stock awards
Discounted Apple stock purchase plan
Comprehensive medical and dental coverage
Retirement benefits
Range of discounted products and free services
Reimbursement for certain educational expenses

9 skills required

9 skills required for this role

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Job Details

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. We are here to grow Apple’s business through partnering with our enterprise, education & channel sales teams, resellers, partners and carriers. Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an uncanny knack for analytics? As part of our Worldwide Sales Business Process Re-engineering (WW Sales BPR) group, you will be responsible for implementing strategies, programs, tools and processes that enable the business to drive sales, improve customer experience, innovate the way we manage and support one of the largest channel operation in the world, among many other exciting goals. These solutions can be new technical capabilities, or transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. You will be delivering key initiatives that support a broad, cohesive sales solution strategy.

In this role, you will: Understand the strategy and the changing needs of the business via business workshop facilitation and roadmap development for future state. Working with global management teams and colleagues across multiple geographies. Recommend process innovation and efficiencies through analyzing current workflows, user experience, observations, industry trends, standard methodologies (Design Thinking, Agile), leading-edge technology and process improvement ideas to deliver impactful and customer-focused solutions. Be an inspiring leader in solution development and take ownership of project execution from concept to completion. Propose scalable solutions that align with long-term business goals. Partner with leadership teams to develop business cases and budgets for new projects. Define clear, measurable criteria for initiatives and track progress throughout the project lifecycle. Adopt a standardized development lifecycle methodology for all projects — from mobilization and scoping to requirements gathering, use case documentation, solution design, business readiness, testing and implementation. Support key business processes with a focus on promoting application, data integrity, governance, and compliance. Design and implement data-driven insights, including reports, dashboards and alerts, to support the business processes and decision-making. Lead User Acceptance Testing (UAT) with end users, including writing scripts and securing user acceptance sign offs. Drive change readiness by developing a change management strategy and ensure that the business is prepared by go-live Actively participate in ongoing discussions and engagements with Salesforce regarding Salesforce Sales Cloud, Marketing Cloud, Einstein Analytics/Tableau CRM.

Typically requires a minimum of 8+ years of experience as a business analyst or related roles with a strong track record of leading enterprise scale CRM and PRM projects
Experience managing large scale complex projects across multiple geographies
Proven experience in SDLC project management and analysis, including scoping and timeline management, documenting use cases, process flows/swim lane diagrams, user acceptance testing (UAT), change management, etc.
Proven experience in solution implementation, with the ability to assess and determine whether requirements call for configuration, customization, and/or integrations with external systems
Hands on experience with Agile/Scrum methodologies
Bachelor’s degree in Business Management, Computer Science, Engineering or a related field required.

Master’s degree preferred
Exceptional attention to detail and strong organizational skills
Demonstrates a high level of integrity, trust, and accountability to do what’s right
In-depth knowledge of Salesforce Platform, with a focus on best practices and expertise in Sales Cloud, Experience Cloud, and Marketing Cloud

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $142,000 and $214,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.