Global Product Support Engineer

1 Minute ago • 5 Years + • Product Management

Job Summary

Job Description

Applied Materials is a global leader in materials engineering solutions for chip and display manufacturing. This role involves designing, building, and servicing cutting-edge equipment. The company fosters a supportive culture, prioritizing employee well-being, offering robust benefits, and encouraging continuous learning and professional growth. Join us to push the boundaries of science and engineering, contributing to technologies like AI and IoT, and making a better future possible.
Must have:
  • Develop new procedures and Best Known Methods (BKMs) to service new products.
  • Contribute to the FMECA process.
  • Participate in or own first chamber Build & Test in Apps lab.
  • Solve issues, or work with Engineering to address issues identified.
  • Work with Manufacturing to develop procedures and participate on New Product final test.
  • Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues.
  • Participate in or own CAPA process.
  • Conduct or facilitate Failure Analysis (FA) if needed.
  • Develop and document procedures to install, retrofit and maintain the product.
  • Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides.
  • Collect process and qualification data to create product Best Known Methods (BKMs).
  • Develop initial training package for new products and work with Global Technical Training (GTT).
  • Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS).
  • Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations.
Good to have:
  • Prior experience in PVD equipment
  • Good communication and interpersonal skills
Perks:
  • Competitive and comprehensive total rewards program.
  • Employee Assistance Program, meditation, family support resources, travel insurance, and other options for well-being.
  • Free career development and mentoring programs, as well as technical and professional courses.
  • Worldwide "Giving" program encouraging employees to donate money and volunteer time, with company matching.

Job Details

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible a Better Future.

What We Offer

Location: Singapore,SGP

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible® a Better Future.

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Key Responsibilities

  • Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
  • Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
  • Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
  • Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
  • Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
  • Collect process and qualification data to create product Best Known Methods (BKMs)
  • Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
  • Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Requirements:

  • More than 5 years of relevant experiences in semiconductor industry
  • Prior experiences in PVD equipment will be preferred but not compulsory
  • Good communication and interpersonal skills

Work Location:

  • Science Park II

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Not Specified

Relocation Eligible: No

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Singapore

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Product Management Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

Singapore (On-Site)

Austin, Texas, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Singapore (On-Site)

Santa Clara, California, United States (On-Site)

Tainan City, Taiwan (On-Site)

Singapore (On-Site)

Singapore (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Applied materials

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug