Global Product Support Engineer
Job Description
- Develop new procedures and Best Known Methods (BKMs) to service new products.
- Contribute to the FMECA process.
- Participate in or own first chamber Build & Test in Apps lab.
- Solve issues, or work with Engineering to address issues identified.
- Work with Manufacturing to develop procedures and participate on New Product final test.
- Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues.
- Participate in or own CAPA process.
- Conduct or facilitate Failure Analysis (FA) if needed.
- Develop and document procedures to install (start-up), retrofit and maintain the product.
- Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides.
- Collect process and qualification data to create product Best Known Methods (BKMs).
- Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.
- Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS).
- Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations.
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
- Has knowledge of best practices and how own area integrates with others.
- Is aware of the competition and the factors that differentiate them in the market.
- Acts as a resource for colleagues with less experience.
- May lead small projects with manageable risks and resource requirements.
- Solves complex problems; takes a new perspective on existing solutions.
- Exercises judgment based on the analysis of multiple sources of information.
- Impacts a range of customer, operational, project or service activities within own team and other related teams.
- Works within broad guidelines and policies.
- Explains difficult or sensitive information.
- Works to build consensus.
- Compensation & Benefits: You qualify for a competitive and comprehensive total rewards program.
- Wellness: Our Employee Assistance Program, meditation and family support resources, travel insurance, and other options enhance your physical, emotional, social and financial wellbeing.
- Development & Training: Take advantage of free career development and mentoring programs, as well as technical and professional courses.
- Applied Giving: Our worldwide "Giving" program encourages employees around the globe to donate money and volunteer their time, and the Applied Materials Foundation matches employee contributions.
Job ID
R2516157
Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.
What We Offer
Location: Singapore,SGP
At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
Key Responsibilities
1. Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
2. Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
3. Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
4. Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
5. Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
6. Collect process and qualification data to create product Best Known Methods (BKMs)
7. Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
8. Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
Functional Knowledge
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Business Expertise
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Leadership
- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills
- Explains difficult or sensitive information; works to build consensus
Additional Information
Time Type: Full time
Employee Type: Assignee / Regular
Travel: Yes, 25% of the Time
Relocation Eligible: No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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