The Group Director of Service Operations will lead the growing team in Pune, India, overseeing and scaling India-based operational teams. Responsibilities include strategic leadership, team management, shared services expansion, operational excellence, budget management, cross-functional collaboration, vendor management, performance monitoring, compliance, risk management, and talent acquisition. The role requires building and managing high-performing teams, driving operational efficiencies, and optimizing service delivery. This leader will work closely with other India & US leadership.