Handbag Authentication Manager

About the team and the role:

With innovative and exciting operational initiatives, the Authentication Operations team is a fast-paced and passion-filled team to be a part of. This team has successfully launched watches, handbags, sneakers, trading cards, jewelry and apparel authentication in the US, CA, AU, UK, DE and JP in under five years. We are a group of unique and diverse teammates who together make a complete business unit and are seeking a Handbag Authentication Operations Leader, to drive success in our Las Vegas, Nevada facility.

You will be joining the Global Facility Operations team and reporting to the Site Leader of our Las Vegas facility. You will be responsible for directing all handbag authentication and exceptions operations in your facility. You will also be responsible for all safety, budgetary, people management, people development and operations objectives for your team. Additional responsibilities include but are not limited to managing and leading a team of hourly employees, coaching and mentoring the team to ensure performance objectives are consistently met, identifying gaps in process and performance and actively working to close them. Building positive employee relations and leadership bench strength within the team. You will collaborate regularly with internal and external partners to ensure alignment to principals and business goals.

What you will accomplish:

• Lead a team of up to 15 hourly associates to deliver extraordinary results in Safety, Quality, Customer Experience, Employee Engagement, Employee Development, and Cost.
• Drive quality and performance initiatives, process change initiatives and other Lean initiatives to enable your team to meet and exceed business plans.
• Set and clarify requirements and expectations for your team. Identify and provide training opportunities, measure performance, provide feedback, and hold team members accountable for their performance.
• Leverage your team by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for your area. Validate those changes as effective and financially beneficial.
• Take proactive steps to ensure that best practices are followed and champion DNA principles.
• Use data-based metrics for capacity planning and team staffing to proactively plan for changes that could impact team performance or customer experience.

Additional Job Elements:

• Reacts and responds professionally to all inquiries both internal and external to the building.
• Supports employee’s ability to escalate concerns without retaliation or retribution.
• Communicates professionally with employees, leadership and business partners regardless of circumstances.

What you will bring:

• Bachelor’s degree or equivalent experience or higher from an accredited university.
• Sustained track record of leading operational improvements
• Advocate for, and builder of, robust safety, quality and employee engagement culture.
• Champion for diversity, equity and inclusion.
• Strong analytical skills and a proven ability to work independently and influence others.

The base pay range for this position is expected in the range below:

$60,000 - $101,500

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about 's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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