Head of AI Engineering – Group Business

As the Head of AI Engineering Group Business, you will lead the development and implementation of our enterprise initiatives which include voice based digital assistants, automation solutions, agentic AI and intelligent self-service technologies. Your role is pivotal in understanding the impact of technology in optimizing our group business portfolio. You will collaborate closely with cross-functional teams, stakeholders, and technology partners to develop and integrate automation solutions that drive business growth, improve customer experiences, and reduce operational costs.

You Are:

• Strategic Leadership: Develop and implement a comprehensive automation and AI execution strategy, aligning with business objectives and emerging technology trends in automation.
• Solution Development: Lead the design, development, and deployment of Digital Assistants, focusing on conversational and natural language driven self-service solutions.
• Understanding Digital Assistant Impact: Evaluate how automated chatbots, virtual assistants influence customer engagement, retention, and operational efficiency, ensuring seamless human-technology interaction.
• Automation Integration: Oversee RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT).
• Call Avoidance: Implement plan to engage customers, reducing unnecessary calls and improving customer self-service adoption metrics.
• Collaborator Interaction: Engage with engineering, product management, customer experience, and IT teams to incorporate solutions into current platforms and contact center operations.
• Security & Compliance: Ensure all initiatives align with data protection standards, regulatory frameworks, and enterprise security requirements.
• Performance Monitoring & Continuous Improvement: Define KPIs and success metrics for initiatives, ensuring continuous monitoring, optimization, and business impact evaluation.

You Have:

• Bachelor’s or master’s degree in computer science, engineering, management or a related field with equivalent experience.
• Demonstrable experience within automation and AI, along with solution engineering, particularly in customer engagement and digital assistants.
• Strong expertise in conversational technology and RPA (attended/unattended bots).
• Experience in deploying enterprise grade solutions and automation solutions at scale.
• Ability to understand, analyze, and measure the impact of technology on customer self-service and operational efficiency.
• Strong problem-solving, critical thinking, and leadership attributes to encourage innovation in new technology realm.
• Willingness and capability to learn new technologies quickly.
• Experience working with remote teams in a matrixed environment.
• Impressive communication and collaboration skills to link business and technology.

You Will:

• Strategic Leadership: Develop and implement a comprehensive automation and AI execution strategy, aligning with business objectives and emerging technology trends in automation.
• Solution Development: Lead the design, development, and deployment of Digital Assistants, focusing on conversational and natural language driven self-service solutions.
• Understanding Digital Assistant Impact: Evaluate how automated chatbots, virtual assistants influence customer engagement, retention, and operational efficiency, ensuring seamless human-technology interaction.
• Automation Integration: Oversee RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT).
• Call Avoidance: Implement plan to engage customers, reducing unnecessary calls and improving customer self-service adoption metrics.
• Collaborator Interaction: Engage with engineering, product management, customer experience, and IT teams to incorporate solutions into current platforms and contact center operations.
• Security & Compliance: Ensure all initiatives align with data protection standards, regulatory frameworks, and enterprise security requirements.
• Performance Monitoring & Continuous Improvement: Define KPIs and success metrics for initiatives, ensuring continuous monitoring, optimization, and business impact evaluation.

Our promise:

• At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards

We offer:

• Meaningful and challenging work opportunities to accelerate technology and innovation in a secure and compliant way
• Competitive compensation
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period
• Life and disability insurance
• A great 401(k) with match
• Tuition assistance, paid parental leave and backup family care
• Dynamic, modern work environments that promote collaboration and creativity
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability, and advocate for diversity and inclusion in all that we do.

Equal Employment Opportunity:

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Guardian® is a registered trademark of the Guardian Life Insurance Company of America.

Salary Range:

$148,940.00 - $244,685.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.