Head of Engineering

ABOUT TIDE

At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE TEAM

The Member Accession team owns the end to end experience of onboarding with Tide. Fast, efficient onboarding is a key differentiator for Tide, its key to our expansion into new markets and to remaining the largest SME challenger in the UK. The team is obsessed with continuing to optimise and globalise this experience, always on top of the data and making sure it scales commercially.

The Member Engagement team drives continued engagement and revenue generation from existing members. This scope includes our subscriptions, toolkits and rewards program as well as our personalisation tooling and underlying technical systems like billing and CRM integrations. This is a major driver of revenue diversification, member activation and retention.

ABOUT THE ROLE

As Head of Engineering, you will be a technical leader, playing a pivotal role in shaping the future of how Tide members experience our products. You’re a strategic leader who can set an engineering vision that aligns to product vision and drive incremental delivery. Managing the Engineering Managers (EMs) within the domain, this role is focused on technical leadership, architecture, and engineering strategy.

As Head of Engineering you will be:

• Leading the development and architecture for one or more of Tide’s onboarding, referrals, partnerships, subscriptions, billing, rewards, personalisation and marketing systems.
• Work across multiple business areas to effectively get things done through constructive collaboration and data driven decisions.
• Collaborating with cross-functional teams (Product, Design, Business) to enhance member experience.
• This is a technically hands on role. Getting directly involved in your architecture, providing hands-on technical guidance, ensuring best practices in software engineering, security, and system design.
• Managing and mentoring engineers, fostering a culture of technical excellence and continuous learning.

This role offers the opportunity to influence the entire Tide product portfolio, drive innovation, and shape Tide’s strategy as we scale globally.

WHAT WE ARE LOOKING FOR

We are seeking a highly technical and strategic engineering leader with deep expertise in complex domains like payments systems, fintech, logistics, retail, experience of working with distributed architectures and customer facing applications on mobile and web.

• 10+ years of engineering experience of delivering high-quality, customer-focused digital products
• Expertise in architecture and scalability, ideally working cross platform
• Ability to translate strategic goals into a clear technical roadmap and effectively communicate the “why” behind technical decisions.
• Responding to changing conditions and uncertainty. Comfortable with fast change and intensity,
• Someone with a product mindset. Engineering helps drive the product vision and prioritise the roadmap at Tide.
• Experience building and running teams with a growth focus, enabling experimentation.
• Metrics focus, picking the right business and technical data to monitor, reacting to issues
• Exposure to internationalisation and localisation
• Building platforms for internal consumers, e.g. billing, rewards, subscription management

OUR TECH STACK

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU’LL GET IN RETURN

Our location-specific employee benefits are designed to cater to the unique needs of Tideans:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

#LI-SJ1

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.